Sport Hotel

The Sports Hotel staff & Crystal team were excellent. We had friendly & attentive service throughout our 2 week stay, with particular thanks to Nathan, our rep, Juan in the restaurant & Vera on reception. Our only disappointment is the dining experience over at the Sports Village hotel where you dine each evening. Despite an impressive buffet, the hot food selection at dinner was continually lukewarm & plates cold. Although advertised as a family friendly hotel resort, the lack of parent supervision in the restaurant was shocking. Their children’s hands were going in & out of the food, serving spoons were being licked & they were running around the tables. The high rating is certainly well deserved for the staff, breakfast & facilities at the Sports Hotel, although the dining experience at the Sports Village Hotel needs attention, especially for us to consider a return stay here if such dining arrangements remain & we are annual visitors to Soldeu.

There was no mention of having to eat in the restaurant in the other hotel and that there were steps. I have mobility problems and had checked carefully to make sure that everything was accessible. But the biggest problem was a bout of food poisoning that seemed to start Tuesday night. The Hotel said it was a virus but many of the staff said that officials were checking water and other things. If there was any chance that it was the water there should have been bottled water issued and some communication. Unfortunately the holiday was thoroughly spoilt as skiing became impossible and none of my family eat again in the restaurant. I must say most of the staff were lovely but I wouldn’t use this Hotel again.

Time to invest some money in updating this tired hotel. This is the third time we have stayed here but will be the last. Rooms are very dated and would be benefit from a refit and freshening up. Walls between rooms are paper thin so you can hear every noise from your adjoining neighbours and even from rooms across the corridor. Beds were awful poor quality metal framed and made so much noise when getting in and out of bed or moving around whilst sleeping. This got so bad after a sleepless night that I resorted to usi by ear plugs to get to sleep. Hotel did nothing to rectify the situation despite reporting the issue to reception and our tour rep. Bar prices are much higher that other hotels and the bar service was so painfully slow and we ended up clearing the tables of the accumulation of empty glasses left by other guests. By comparison a beer and a Prosecco was €15 compared with €9.50 at the higher quality Piolet down the road.

We stayed with Crystal Ski and had a Mountain View room (1630). The view was perfect as we were able to see the four runs that come back to the village. The room itself was a bit dated think 1995 rather than 2025 but a good size. You have breakfast in the sport hotel and diner in the sport village hotel just across the road (or preference go down to the spa and you can get to diner without going outside. The food at breakfast and diner is like being on a cruise - plenty of choice - breakfast everything you could ever want and diner a signature dish every night and a great selection of salad, soup and desserts. It is a buffet though so food is on the warm/cold side and be prepared to get pork ribs one day, port loin another day, pork knuckle a other day and chopped up suckling pig another (yes heavy on the pork) but there are other choices. The ski lockers are just over the road and there is a warning sign that you may need to share lockers with other rooms when busy but we didn’t have that problem .. it’s a 2 min walk from the locker to the gondola and you are up in the mountains in no time. The down side is drinks are very expensive compared to anywhere else .. and you do have to pay to use the Spa… but other than that it’s a great hotel and a great ski area with mid party apres ski in the resort.

Positives: Magical architecture, ski lodge at Christmas atmosphere, lovely and friendly staff, delicious food, amazing coffee at breakfast, first class location, provision of ski equipment lockers that are between the hotel and main gondola, dinner was epic, 2 free glasses of wine pp for TUI customers at dinner. Negatives: our room had the most squeaky bed I have ever come across - it woke us up every time we turned in our sleep. I spoke to reception about this on two separate occasions and although they were happy to help and claimed that the beds had been changed, we always returned to a screeching bed. Rooms also did not have tea/coffee making facilities which seems like such a basic nowadays. Reception were very kind to give me a kettle when I requested but this seemed to be more of an exception than anything else. On the whole, we had a fantastic stay but it could have been 10 times better if we could have slept!

Enjoyed a weeks skiing with my son. Rooms big enough, very warm, shower hot and cold. Breakfast fine but hot food was lukewarm as always. Dinner was in opposite hotel. Lukewarm food and not always hot plates, good choice but we didn't always eat there. Tui customers get wine with dinner but it's hit and miss if you get your quota. Drinks in hotel were so expensive 71 Euros for four drinks, only drank there once. Locker room very near gondola.