Chablé Maroma

We stayed at Chablé Maroma over New Year’s, expecting a luxurious and relaxing 5-star experience, but unfortunately, the reality fell far short of this standard. While the staff were consistently friendly and tried their best, the overall service did not meet the expectations of a high-end hotel. The rooms were a major disappointment. They are dark and situated in buildings with one room stacked above the other, leading to significant noise from the rooms above—far from the tranquil and relaxing ambiance one hopes for. Privacy was also an issue, as the pathways run very close to the rooms, contributing to both noise and a lack of seclusion. Although the rooms appeared clean at first glance, there were spider webs under the bathroom vanity, and the bed linens did not smell fresh. Additionally, the decor felt cold and impersonal, missing the warm and inviting touch you’d expect from a hotel of this caliber. The dining experience was another letdown. We attended the New Year’s Eve dinner, which was described as a grand celebration but turned out to be underwhelming. The evening began with a cocktail party, which we anticipated would include lively music, creative drinks, and small bites. Instead, it was just an ordinary bar experience with average bites being passed around. The Maya ceremony that followed was pleasant but very brief. The dinner itself—a three-course meal served in a tent on the beach—was incredibly basic, with uninspired and poorly executed food. Despite the live band and DJ trying to set the mood, the evening lacked energy and felt quite boring. We also dined at the hotel’s Bu’ul restaurant, where the experience was equally disappointing. The service was painfully slow, taking over 30 minutes just to order drinks, and the food—particularly the meat—was poorly cooked and of low quality. We spent three and a half hours at the restaurant and left deeply unsatisfied. The Kaban restaurant, where we had lunch, fared slightly better, but the food was still far from refined or memorable. The hotel facilities were similarly underwhelming. The pool and beach are beautiful, but beach service was slow, and we often had to wait a long time to place an order. The concierge service was another sore point; when we asked for restaurant recommendations outside the hotel, they could not provide a single suggestion and instead directed us to OpenTable—something we could easily have done ourselves. Turn-down service was often forgotten, and we had to remind them several times. Finally, on our last morning, I planned to use the gym but found it closed without any explanation. The gym itself is outdated and quite small, which was disappointing. There were also issues with wine service—bottles were often not served at the correct temperature, and overall attention to detail in this regard was lacking. In comparison, our previous stay at Chablé Yucatán was a world apart, offering a truly refined and luxurious experience. Chablé Maroma, unfortunately,

This place is a 10 out of 10 and incredible in every way. The food, the staff, the setting, the rooms....literally everything is top notch. It's celiac safe as well, and they catered to our daughter every step of the way. I cannot say enough about this place, and I can't wait to go back.

We had the most wonderful vacation at Chable Maroma and cannot wait to return. The grounds are absolutely incredible and the beach is the most beautiful we have visited in Riviera Maya. The resort is extremely peaceful and a perfect place to unwind with your family. The villa was absolutely amazing - we had our own outdoor pool and the bathroom is huge. The villa was extremely clean and housekeeping did an amazing job each day. The spa is also extremely special. We cannot say enough great things about the food. Everything is so fresh and delicious. The chefs are unbelievable. Our daughter has celiac and our entire family eats gluten free. The kitchen prepared everything safely, and even made fresh gluten free bread and muffins for us each day. As soon as we sat down at each meal, the staff knew our names and about the gluten allergy. It was incredible. Most importantly, the staff at Chable Maroma make you feel like family. Special mention to Manuel who made our breakfasts so special, Fernando for our incredible drinks and appetizers each night, Humberto who greeted us with all smiles and fresh coffee each day, Freddy and Tomas. I had a lump in my throat when we had to say goodbye to each of them at the end of the trip. We are so grateful for everything Chable Maroma did for our family and we are counting down the minutes until we can return again. This is a very special place.