Barceló Maya Colonial - All Inclusive

It was a large and beautiful property. Everything is perfect about this resort. The seaweed is very bad right now. So the beach is not too enjoyable. The landscaping is very nice! The beds and pillows were comfortable. The food was just okay. It’s pretty much the same stuff everyday with no flavor. But that’s at all resorts. The only thing we had issues with is the staff. No one seemed to be happy doing their job. You ask for something and they make faces, they act like you are bothering them. And, it wasn’t just one or two. It was at every meal we went to. And, we are tippers for everything. But the way they would respond, and have attitude. Made us not want to tip. So that’s definitely something mgmt needs to work on. The employees. I asked for two clean towels. The woman smacked her teeth and basically threw them at me. But other than that. Everything was great!

Great complex with 5 hotels within walkable range. Lots of choices of pools, restaurants, bars, entertainment.

Beds were comfortable, bedding was nice and cool, food we only have one option for restaurant and was a buffet it was ok, the other restaurants you have to do reservations probably before the trip. We tried many times to see if they had cancellations and they were always full.

The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.

I sent in a request and a few questions and the resort never responded. They tried answering the questions after i arrived and didnt grant me my request for 2 double beds as they cannot accommodate the request. Bc they over book rooms apparently with families of 4 or more. Reservations are a nightmare, you are lucky if you get even 2 in a week and if you want a specific restaurant its only what they tell you is available, so you might have to choose your last choice. One review mentioned when you walk by the dinners you can see half the restaurant is empty, so you are forced to eat at the buffet bc thats the only option. The buffet food is the worst food. Almost everything is so over cooked and dry. Definitely the worst food ive experienced at any vacation to all inclusives, cruises etc in the last 18 year (No bugs or flys) just not good at all. Entertainment is similar, shows at night. Also almost everything comes with cost. If you are traveling with kids be prepared to pay alot of extras for the mall area. Even Put put, cost if you dont go early enough. They told me about $12 per person after 7. We came back from xel ha 2 nights before we left and the roo. Smelled like sewage and there were a massive amout of small kinda nats on the bed and throughout the room. When i tried getting it resolved it was almost as if the front desk was trying to keep us in there. Maintance could tell me there was some infestation in the air-condition but wasnt sure where the smell came from

My 6th visit to the resort & was there 2 months prior to this trip in May at Tropical. Only issue I had was getting an ala carte reservation for 4. Went into guest services 6 times and they would tell us every restaurant was full until the 21st. Called from room numerous times & was told the same thing. I talked to many people who were getting numerous reservations during the week we were there . So not sure why the were feeding us this BS our whole trip.