Rosewood Mayakoba

I spent six days at this resort w my spouse. I had always heard how special this hotel is. I agree w the last two reviews that this hotel needs an update, especially the pools. I liked our lagoon suite and enjoyed staying on the lagoon. However, the swimming pools were too hot to swim in and the adult pool was quite small (and hot). The beach had a lot of seaweed and the chairs were packed close together. With nowhere on property for me to enjoy swimming, I decided to try the spa pool. The spa pool was an improvement but we had to make a reservation to use it and when I went inside to use the spa facilities (locker room etc), the staff followed me around rather closely (why?). We enjoyed the restaurants but there were a lot of babies at the hotel /restaurants which also surprised me. We liked our butler/concierge but on two occasions we had knocks on our door to pick up dishes at about 10 pm. We had no dishes and they later apologized and said that they had mistakenly knocked at our door. If it were my hotel, I would have at least sent a bottle of wine or something to apologize for waking up the guests. In sum, we enjoyed our lagoon suite and the restaurants but we would not return. I preferred Jumby Bay in Antigua, Four seasons and Mallouhana in Anguilla, Ritz reserve in Puerto Rico and other resorts we have been to over the years.

This resort is, not unexpectedly, a complete paradise. But what is exquisitely special is the warmth and inclusion of the staff. If you are lucky enough to arrive on a beautiful day, like we did, you'll take a short boat ride along the small river to meet your butler who will accompany you to your suite. Our primary butler was Gaby. She attended to our every need -- from making our reservations to small surprises. She worked seamlessly with the other members of the team to arrange transportation, too. Our suite was impeccable. The most gorgeous, toes-in-sand view of the ocean, a plunge pool, and daily beach set up, always ready for us. Our beach attendants were perfectly attentive. We enjoyed complimentary snacks each day from cucumber with tamarind to churros and caramel. Beach menu and service were similarly impeccable. The spa has a remarkable river view with welcoming staff and an assortment of offerings. A 90 minute massage is the perfect start to a stay! There is no end to the dining options as you can pick from Rosewood's offerings or the adjacent properties. The primary breakfast spot is a highlight of the property. Like many of the other options, it offers a gorgeous pool and river view. We had amazing service here from the hostess to the servers each charming in their own right. The Continental breakfast is excellent, but don't miss the menu offerings either. My spouse and I argue over which dish is the best, but do your best to try them all! The Heuvos Divorciados is delicious but the traditional pancakes are also just right on a rainy day. For dinner on property, one highlight was Agave Azul. It offers sushi but so much more plus a fantastic river view. You can also dine at Zapote Bar and enjoy live music and inspired, fresh cuisine. Truly a not-to-be missed adventure is La Ceiba Garden and Kitchen, a community dinner offered Wednesday and Saturday in the stunning greenhouse. The scenery is beautiful, but what is most remarkable is the way in which the staff (we were hosted by Sylvia whose enthusiasm and warmth are absolutely contagious) folds you into the moment and welcomes your visit to the culture of the evening. It is truly a sensory experience -- fresh herbs scenting the air, a fire pit in the distance, the chef (Jonathan Alvarado! I hope to enjoy his meals again soon), sous chefs, hostess and other attendants circulating and sharing their enthusiasm for the cuisine and culture they are sharing, the musicians strumming and meeting the moment of the celebration. If all of that wasn't enough, we were lucky enough to have our dinner on the night that wine importer Mary Taylor was visiting, offering her wines, and sharing her own story. It is appropriately adults only but goodness it was a shining star experience. The beach does have sand whales in the distance but the water in October was warm and clear, very little seaweed, and a perfect ripple to the ocean. We are beach, not pool, people but both

The resort is truly magical and the staff are phenomenal. We have stayed at the best of the best resorts and hotels globally and this beautiful, luxurious, and well-thought out destination does not compare. No details are ignored and the staff are amazingly thoughtful. Our jaws were in shock by all the sweetness from the staff and their incredible servixe. Let me give you just a few examples of many. Our fist night that we arrived we passingly asked our server if the resort has a Tres Leches cake because it is one of our favorites and the very kind server said he doesn't believe any of the restaurants have that dessert in the Rosewood but he will have the resort's pastry chef make it for us. The next say that very dessert was in our room waiting for us. I'm not sure the Four Seasons has ever done such a thoughtful gesture for us. In addition, we told them we don't like liquor except one kind and sure enough that very liquor was in our room upon our arrival. We went on an excursion and one of the wait staff offered to make us a food package to go. Haven't had that St Regis service before! Resort guests get bokes and after you park your bike in the bike holder wherever you go, there is someone in the Rosewood who turns the bikes around so that it is more convenient for you when you take the bike out of the holder slot. What!? I mean come on - service! I'm honestly not sure how anyone could write anything negative about this resort or it's staff. Everyone knows your names within a day or so and greet you everywhere we went. We had a spa day and our new butler greeted us at the spa after our treatment just to say hello and that he would be cating for us from the previous sweet butler. We have a plethora of examples of how this resort shines among the top. Run here - don't walk.

Wow, Wow, wow, and Wow—the service here is over the top perfect. There are smiles galore and a "whatever you need" attitude. You will not want to leave. After Check-in, you are escorted to a cute little boat and taken to your room, where a butler is waiting on the patio for you. The rooms are large and comfortable with great amenities. The food is top-notch. I can't wait to return!!!

We recently stayed at the Rosewood Mayakoba for 8 nights. I struggled with the rating but decided it's average for this price class (which is more like European pricing than Mexico pricing). I would say 3.5, but I am going to round it up because the individuals working here are very nice. We had some hiccups which would prevent us from coming again at this price point, which I'll share below. But first, here are the things I really loved: - The setting is beautiful, truly a breathtaking area - We loved being able to bike around - The property is well-staffed and feels extremely safe - They have trained hawks at the pool to scare away the birds - Our son loved the kids club! - At one point did get sick and they sent a doctor within 30 minutes. It cost $100. She wrote me an Rx and the hotel went and picked it up and delivered it to the room. I felt very taking care of. - Having a hotel greeter and ride to the resort was really helpful. This was an extra cost, but well worth it - The welcome cookies are the best cookies I've ever had! - The wildlife is really fun. We saw monkeys, iguanas, coati, and more! We had two rooms (one beachfront studio suite and one deluxe lagoon suite). Despite the beachfront studio suite being $1K more per night than the deluxe lagoon suite, it was not as nice. The room (520) had more wear and tear (perhaps because of its proximity to the beach), the outdoor furniture was ratty, and there was a pretty big staircase up to the front door. Plus, the view was not really of the beach -- it was of the rooftops of the beach-front villas (you could see the ocean beyond that). We decided to downgrade to a deluxe lagoon suite (315) which was larger and newer. Despite it being a downgrade in terms of pricing ($1k/night less), we were not compensated for the difference. I would personally recommend either splurging on the beachfront villa OR the deluxe lagoon suite. Beyond this, we did have a few kinks in our stay that make this resort a notch below a 5-star experience: - The website is misleading and needs to be updated. On the individual room class page, it says the "terms and conditions" which include free airport transfer, daily breakfast, etc. However, these are only the terms and conditions for the villas. They should only include the T&C for the room class that is on the page. - Our keys didn't work when we went back to the room on the first day - They gave the kids water bottles, but they were used with other kids names on them - The food is hit or miss. We did enjoy the variety and being able to go to other restaurants in Mayakoba. - If you have young kids, beware of things keeping them up at night. One night they were cleaning the unit below us at 10PM. And on our last night (the night before a 5AM departure to the airport) there was loud music from a wedding until 11:15PM. - It's really hard to get a boat to go anywhere. It's wonderful having it to take you to the room at the beginning of the trip, but oth

This is our third visit to the beautiful Mayakobo, a secure oasis amongst all the mayhem of Cancun. We stayed at Rosewood on our two previous visits. At the moment we are staying at Banyon Tree next door which is an equally beautiful property and very similar in many ways, although Rosewood distinguishes itself. During Rosewood stays, we go over to Banyan Tree for the occasional dinner and we are currently doing it in reverse. If you have never before been to Mayakoba I can highly recommend it. We go for the ocean front suites rather than lagoon views. The way it works is the hotels will book restaurants for you in any of the properties and transport you there and back. The top two properties are definitely Rosewood and Banyan Tree. We dined at Casa Del Lago at Rosewood. This has got to be one of the best restaurants in Mayakobo. Every course was excellent, wines by the glass were very good and they have terrific champagnes by the glass using the corovin system. Our waiter was Sergio and his knowledge and passion on F and B was infectious. We discussed wines, champagnes and various Rosewood properties as well as restaurants in other countries. Sergio is a sommelier as well as having worked as a chef. He made our night…as did the chef.