Hidden Beach Resort Au Naturel Adults Only Catamarán, Cenote & More Inclusive

If I could rate higher than excellent, I would. The word that comes to mind is….Superb! The staff makes you feel special and their attention to detail far surpassed anything my wife and I have ever experienced. I simply cannot find the right words to express how delighted we are!

We are here at Hidden Beach Resort having a fantastic vacation for our second year! Great service from the staff including Anecieto, Angel, Anulfo, Galdino, David in La Vista - everyone really. They're very friendly and get to know us. Karen & Rosario in the spa are great, Fernanda has Carlos taught well, Ula's awesome! Food and drink has been unbelievable! Still here, gotta go have fun!

Revisited this resort over 50 times, we are club members for the El Dorado resorts. The resort is really showing age and needs a facelift. The rooms need new furniture and better lighting. The water pressure comes and goes as does the hot water. The bed is comfy and the swim up is perfect for us. We enjoy the dining options and appreciate the menu changes daily for dinner to accommodate, reducing the need to go off property for dinner at the other restaurants, although if we want to go off, we can go to any restaurant on the three properties. Alma Alejandra Cen Dzib has made an amazing difference in the service and the food since coming to this resort. Both the day and night servers are excellent, Angel Duran, Noel, Arnulfo, Aniceto, Genesia, Gualdino, and Ricardo Are all 5 star!! And I can’t leave out the top-notch bar service!! Pedro, Nathan and Esperanza you are the best!! The hotel Entertainment staff (Mike) needs to be revisited. The person in charge doesn’t really seem to understand the crowd and has made a lot of changes in the entertainment over the past few years. There are some amazing bands that should be playing in an area for us to dance and enjoy, but they are much too loud to listen to during dinner, e.g. the Cherry Lovers, everyone enjoys them but they are a dance band!! Not a dinner band. We love the gentleman that plays the guitar and that country/pop music. He would be excellent at dinner but he only plays at the poolside during the day. The Tenors are constantly changing singers and are very hit and miss for skill. And finally the best singer on any property on the Riviera Maya is Dana Kennedy and she is now gone! WTH? She can entertain at dinner perfectly or play in the bar and always gets everyone up dancing. She is absolutely AMAZING! Dana was the only successful entertainer for the New Year’s Eve party. The first performers were OK for socializing then Dana came and got everybody up and wild and dancing just as we should’ve been and then she was followed by some bizarre mime-like audiovisual show that was an absolute uninteresting downer while gearing up for midnight. Things have never been as good as when Aldo UG was in charge, and then Fernando followed and did well too. Now, not so much. The Pool entertainment staff is awesome. Thank you Fernanda and Carlos! You do a magnificent job with a wild crowd.

Service was top-notch. Food was good. Cenote tour was wonderful. Only downfall was there was absolutely no hot water pressure. I would go back in the future if that were fixed.

We have been going here for many years. Service this time, as always was amazing. The waiters,Arnulfo,Angel ,Aniceto, Noel,and at night,Galdini,and especially Ricardo. Ricardo always remembers our Baileys and coffee even at the Gala and Mexican night. Bartenders are ok but we really want Alberto and especially Pedro back. I don't know why he got stuck in the Moonlight but us volleyballers need him back. He's the only one that can quickly handle a request for 20 mini beers in between games, or the onslaught of 20 people all at once looking for drinks in between games . He handles the ball crashing into the bar with a smile, and has that tequila shot ready immediately for the offender. These talents are wasted in the Moonlight but much needed in the pool. The entertainment is, as always, mediocre. Lots of acrobats. Katrina acrobats, glow night acrobats, circus acrobats. A couple of good rock bands. They have tenors on Sunday . We personality don't like them and eat off site . Others seem to enjoy them. Restaurants next door are all good, but I prefer La Vista. Martha who makes morning tacos and afternoon grill is absolutely wonderful. So friendly, helpful, and the best cook ever! The new volleyball rules are great. The games are much more fun, and safer with no more injuries. Carlos and Fernanda both do a good job organizing, and trying to keep the games from becoming too aggressive. You need to be up early for a chair poolside if the place is full capacity. The rooms are acceptable. Good size, very clean, very comfortable beds. Furniture is dated, but functional. Lighting has improved, but still needs help. Water in shower always a problem. Runs hot, then suddenly cold, then hot. Pressure is better than it was. A huge shout out to Ula who will magically solve any problem, and Eleasin who sings beautifully at the Gala and also solves any room, or reservation problems. They are both just great, cannot say enough good things about them, and totally make our stay seamless. ,

Hello fellow Hidden Beach lovers, my wife and I just got back from our first trip of the year, to Hidden Beach and we were shocked to find that Pedro had been moved to the moonlight. This greatly impacts anybody's trip there who enjoys Pedro's camaraderie and his ability to produce a dozen drinks at lightning speed, and always perfect. It is bad when the most talked about subject around the bar is where is Pedro? We need to voice our concern and our desire to get Pedro back at the pool and Pedro I need 12 mini beers.