Fairmont Heritage Place Mayakoba

My wife, 3 adult daughters and a boyfriend just returned from a 5-night stay at Fairmont Heritage Place (HP) Mayakoba. After staying at the Fairmont resort next door for the last two years, we wanted to try something different. Overall a great experience! We had a 3-bedroom penthouse villa (building 11) that overlooked a beautiful pool. It was extremely clean, modern, and had lots of room to spread out. At HP you have access to additional pools and an 'owners' restaurant that serves breakfast and lunch; food was delicious. We ate dinners at Saffron (Banyon Tree), Brisas, La Laguna, Bassano, and Tauro, all excellent. The entire Mayakoba resort is very spread out, so if you don't like to walk or bike this may be something to consider. However, we loved all the space and enjoyed biking to/from beach. There are also frequent golf cart shuttles. 'Butler' service is part of the benefit staying at HP, and we were very lucky to have Alejandro and Daniel, who were very kind and responded to everything we needed. Daniel helped us schedule dinner reservations and airport transfers before we came, which I would highly recommend if you have a larger party. They can pretty much do anything you need. I wish I remembered all the kind servers thru out the entire Fairmont resort but do recall Marcos (pool cabana attendant) and Rodrigo (La Laguna), thank you for everything! My family is already asking to go back again next year!

The staff here at the restaurant are amazing. We love the servers, Briss and Angel and Avax are friendly and always have a smile and always accommodating. The food is beyond amazing. Shout out to chefs Dulce and Eduardo! The setting is magical. We have been coming for 12 years and will continue to. Doug and Wanda

i loved staying here but especially the bartender who works at the sushi bar named carlos he’s a g fr i love him!!! pours very strong drinks! the beach is beautiful with many pools to swim at, and there are so many amenities and services to enjoy! the beach bar is also very good and you can get food delivered while you sunbathe. i definantly recommend the all inclusive package bc you will never wanna stop eating ceviche and drinking pina coladas. one of the best resorts i’ve stayed at hands down, i will continue to recommend to friends and family

We have a fantastic stay at Fairmont Heritage Place and would highly recommend to anyone considering this property. The accommodations were beyond expectation and the service, particularly from Edgar, was so attentive. He took a personal interest in our enjoyment, made great recommendations and was always available when we needed anything. We’re also glad we chose to have family photos taken on the property by Flohr.

Fabulous 3 bedroom with expansive living dining area and outdoor patio. Our second visit and was wonderful. Housekeeping daily did a wonderful job. Beach time was plentiful with great service. Visited the cenote accessible by trails with a guide. His suggestion to return at dusk to watch the bats fly out for their evening was great. We came back and did see hundreds of bats leave the cenote cave. Front desk were helpful. NFL games at the the Golf Clubhouse El Chameleon was fabulous. A great holiday and will return. Saffron at Banyon Tree a stand out restaurant.

We had the absolute best time at Fairmont Mayakoba Heritage place. We stayed in one of the three bedroom complex’s and it exceeded our expectations in all ways! We had the most exceptional butler, Rodrigo S. who was amazing!!! He was always there for us whatever we needed, day and night. He was so kind, thoughtful and welcoming and made our stay the best. When we go back again we will definitely be requesting Rodrigo! We look forward to returning soon’