Kimpton Tres Rios - All Inclusive

Alexis and the jungle carts was awesome. Very informative. Alexis was a great tour guide and he was a lot of fun to listen to. Alexis should be given a raise he has taken the time to learn the park well and provided a great experience for my kids and I. I highly recommend Alexis and Tres Rios.

Excellent customer service, family friendly, we loved it so much we want to go back soon! 100% recommended. You feel like a wealthy person here the way they treat you and talk to you. Rooms are nice and clean, poeple go above and beyond to trat you like a king/queen. Planing our next vacation soon.

A lot of things to like about this resort, but it is definitely a bit rough around the edges as it is under construction and seems to be many months out from being complete. But can be a great time as long as you’re expecting those rough spots (as we were based on reviews we’d read on here). Pros: —Beautiful grounds. Lots of wildlife around the resort, the adult pool was relaxing, and the other pool with the waterslides was fun. —Great service from wait staff, especially Victor at the pool bar. —Drinks and food were all good. We enjoyed the breakfast buffet selection and the Mexican restaurant in particular. I don’t know what they put in the margaritas at the Mexican restaurant, but they were some of the best I’ve ever had. —The beach was nice and not too crowded. —The on-site cenotes were very nice. Definitely recommend the cenote-to-sea snorkel that the resort offers. —We stayed in a newly renovated room. The aesthetic was nice, the bathrooms were huge, and the beds were comfortable. Cons: —Despite being a newly renovated room, there were leaks in two places in the ceiling, which constantly dripped. One was in the closet and the other in the bathroom. They were in out of the way places, so easy to avoid, but not great nonetheless. —The AC throughout the resort failed for a couple of days. It made for some pretty warm nights although, being December, it wasn’t terrible. —The rooms don’t have any storage other than a closet with a few hangers (i.e. no dressers etc.) so we ended up having to live out of our suitcases/ stack clothes along the edges of the room for the week. —Despite being in the main building and just a few steps from the lobby and bars, the WiFi signal was not strong enough to use in our room. In my mind, the grounds, food, and service outweighed the poor construction quality of the room, and I think this can be a fun spot for vacation as long as you go into it with those expectations.

Facility (2+ stars as of this week): Lots of issues while they are under construction and transitioning to Kimpton. I would recommend coming later in 2025 after construction is complete and they have gained some experience under the new Kimpton management structure. Air conditioning did not work for a few nights. One of the restaurants was closed for construction so our food choices were somewhat limited. The only reason I’m not giving them grace while under construction is they are charging the new all-inclusive rates as if the construction was already completed. Frankly, this not right given the construction related issues we experienced. Reservations (0 stars): The staff grossly overstated the daily all-inclusive fee initially, which sent me over the edge. They quoted an about 3x higher than what I normally pay. I found out much later that what they quoted was completely inaccurate for my membership level, which was a relief. However, they still should not charge these new rates until after Kimpton takes over. I believe that is not until Match 2025. On site Staff (4+ stars): The best compliment I can give is about the staff. Special shout out to Victor, Humberto, Javin and Abel who continue to provide great customer service in their roles!

We've come to H3R Herencia for 7 yrs in a row, stayed in bldg 4, party of 9. Special thank you to Mayordomos *Daniel*, Cellio, Ruth and Johnny; Segway Jesus; Bakery Alma; Pool bar Edgar; Terraza Herencia Bar Angel; Premier transportation drivers; Sunset Royal pool bar Fernando & many others I can't remember their names. Thank you all for a wonderful stay!! We can't wait to return and are already planning next year summer visit.

There were a handful of amazing employees we dealt with during our 7 night stay at Tres Rios. Cesar, lobby bartender-he was engaging, service first attitude, FAB chocolate martini and a really nice guy. Alma of the recreation staff-fun, sweet and wanting the guests to enjoy their stay! Hostess, waitstaff and all food service staff we encountered were friendly and kind. The employees at this property allowed us to tolerate our stay. Theses people should be rewarded for their outstanding service despite the propert having so many issues. I have no doubt this property could be amazing but first they need to rebrand as they are currently not a”Kimpton” property. They are remodeling and under construction. Both of the rooms we were in lacked furnishings. The first was missing anything on the walls and some furniture. The 2nd room was closer to ready for inhabitants, however one bathroom door knob was broken and left me locked in the bathroom twice. The 2nd time this occurred was after it was “fixed”. There was a leak just inside the entry door of the one bedroom suite when we returned from our last day at the beach. It had been fixed prior, but there was clearly a problem that had not been addressed.