Alila Mayakoba

We had a fantastic visit to the Andaz! The staff is absolutely fantastic!! Most caring and helpful team ever: Berenice, Sergio, Christopher, Chef Hugo, Davis, Giles, Raul, Sandy, Jesus and the special and informative boat tour by Jose and Christian, Miguel, Valeria and Soncha as the Welcoming and Concierge Crew…The Best!!!! We can’t wait to return to this paradise hotel and spectacular locale. Thank You

Andaz Mayakoba is a beautiful and special place combining jungle and ocean. What makes Andaz exceptional is the staff. Shout out to Julia, our housekeeper who took excellent care of us when my son fell ill. She helped us comfortable and brought my son electrolyte drinks. We felt so cared for and safe at Andaz. Erik and all the servers at breakfast worked really hard. Another Andaz perk is the wellness programing. We enjoyed the ma'alob k'iin and the guided meditation/sound bath. He is the real deal! Rolando in sales is very professional and offered us the best hospitality. Everyone at the front desk was so kind and service was quick. The concierge was a delight. And shout out to the cooks making the eggs and quesadillas in the morning. They were awesome! Now, if you're a beach person, you really want to select an ocean front/beach view room. All the Mayakoba resorts are split into lagoon side and beach side, both sides offering benefits. They have golf carts and bikes to get you around. We appreciated the privacy of the lagoon side (nobody in sight!), but I love waking up and seeing the ocean. I heard they are about to undergo a renovation. I read they plan to upgrade the rooms, spa and dining options. I hope they add a full market where you can buy medicine, hats, sunscreen, clothing, gifts and more. We had to run to the pueblito to grab items when we needed them which isn't very convenient but the pueblito is very nice. Be sure to take the boat tour and explore all of Mayakoba. We enjoyed dining at all of the resorts to see them. It sounds like Andaz will be closed temporarily very soon, but be sure to visit late 2025 or early 2026!

This is a beautiful resort - you feel like you are in the jungle (which I guess you are), but yet right by the beach also. Such a nice touch to have beach cruiser bikes readily available everywhere, to bike around on. And the golf cart service came in very handy, as the resort is very large, and could take 20-30 minutes to walk from one location to another. My favorite part honestly was the breakfast at Cocina Milagro. I cannot say enough how impressed I was with the restaurant. I have never had such a delicious buffet with such fresh, homemade food. There was a nice variety of food choices that fit the cuisine style. Our server, Mauricio, was the best I've ever had. He even asked one of the chef's a question for me, and the chef came out and talked to me and answered my questions about the Rojo sauce for the chilaquiles. I could eat this food every single day! I loved the special touch of having a quesadilla and an omelette station to customize my order. And having them outside was so pretty. I usually am not tempted by Mexican bakery or pastry items, but theirs were so fresh and moist, I could not resist. I would come back to this resort just to eat here. Thank you!

This resort is beautiful, luxurious, and we absolutely loved it! Travelled with my husband and two girls (8 and 11yrs). We were upgraded for our entire stay to a beach room (due to some maintenance being done on the other side of the resort) which was great and meant we were steps away from the beach and pool. Room was lovely, with a big balcony and bathroom. Bikes were readily available to cycle around the resort which we loved. It's got a very tropical feel, and you will see animals around! We were unlucky with the weather and caught the end of a tropical storm which was unfortunate however we made use of the free pinata making and golf buggies! Staff were very attentive and readily available to help. The weather meant we only got to use the paddle boards on the last day which we enjoyed.... would love to return to enjoy the resort again with better weather!

Very limited dining options. Only 1 restaurant had good dinner but it was always fully booked. Dinner in other restaurants was unsatisfactory with poor quality and limited options, including vegetarian ones. Also no organised free physical activities, unlike other resorts.

Do not go - everything was bad Lack of staff overall across the whole resort and all hotel functions because they all quit because Hyatt was flipping the resort from Andaz to a Lila and did nothing to take care of their staff or all the people that made reservations - food and drink service, golf cart drivers, housekeeping all terrible. Only 2 places to eat and the menu was always the same since all the other restaurants in the resort were closed.