Iberostar Selection Paraíso Maya Suites

Very average resort. I wish there were food options closer to the pools instead of taco stands. The property is kind of confusing .

Large centipedes in the room(we understand it’s an island environment) they wouldn’t or couldn’t move us, but fumigated our room while we were there. No VIP ******* recognition. Had to pay out of pocket almost $400USD from the jewelry store on property as they wouldn’t let us use the entire credit there after being told by the concierge at 62/63 and jewelry shop attendant. We’ve stayed many times at Iberostar, first and last time at Maya!

The reason for my 3 star review is due to the false marketing--it's 4.5 star rating that it promotes must be self appointed as anyone who has stayed at 5 star can see that this is no higher than a 4. To use the word luxury only applies to a few select spaces around the resort, so it is misleading to use that term to the resort as a whole. The resort is clean, a good beach, and a lot to do, so if that is your goal this is perfect. Food was mediocre, and getting reservations is a joke if you want an actual regular meal time (not at 5 or 9) Regular meal times are mainly reserved for their premium upcharge and people who agree to their timeshare pitch. It touts a lot of restaurants, but near the pool the breakfast closes early (10), and lunch doesn't open until 1. The timeshare pitch is really too much. The concierge really pressured us to do it, we kept saying no, she said she'd pencil us in and we could play it by ear. When we didn't show, she called, came to our room, and even said that her job performance depended on us attending. We felt badly for her, and don't feel it's fair to either the hardworking employees or the paying guests to put that type of pressure on the pitch. The fight for pool chairs was silly, the beach was not an issue as it was red flag windy our entire stay so the majority of the guests were not on it for long. We had the power and ac go out in our room multiple times, although they were quick to come and fix.