Holiday Inn Birmingham Airport - NEC

The hotel’s parking lot became over crowded due to an event. Meaning we had to park in the airport’s car park and walk back. Unfortunately the location of the hotel means that we were very close to the take off runway and we could hear planes all the time, the windows and walls were not soundproofed enough. Lastly the pillows were rather uncomfortable as they were much too empty, felt like a ballon instead of an actual pillow. Otherwise the room and the hotel were clean and the room service was actually surprisingly pleasant. The staff we encountered was friendly and helpful. The food they served was really tasty as well.

The environment is very good ,tidy and clean.And the room is with nice window view.Especially thanks to Mo and his team,as in the morning we need urgently need a comference room and Mo has been so kind to arrange the conference room for us.Very nice experience indeed!🙏🏻

The hotel customer service was so poor the fact that we got to the hotel the check in was meant to be at 2 they made us wait for more than an hour then we were hungry so we went to the restaurant to eat there was nobody there so we just take a sit then I think it’s the manager she came up and was like you cannot sit here and then she made us sit somewhere else then she started to talk in her language to the guy next to us we also got a problem with our room we booked for suite room but they downgraded us and told us that is not their fault because this app didn’t contact the hotel before giving us that room which I understand however before we booked this room we called the actual hotel to ask how much it was and if it was available and they said yes but when we got to the hotel they said the room was sold out a month ago it’s ridiculous and the room was horrible it was so dirty and all the towel was not clean all sat for an hour waited for them to get the room ready turned out it look like they didn’t clean at all