Gästanvändare
10 maj 2025
Unfortunately, we were unable to enjoy our stay due to a green beetle infestation in the room. We reported the issue to staff, and although they came to vacuum and clean, the insects remained—even inside the bed sheets. We understand the location is in the countryside, but this situation was excessive and unacceptable. They offered to move us to another room six hours after our arrival, but by then we no longer felt comfortable and decided to leave and stay elsewhere, we talked with the reception guy and tell us that we talked with reservation team to explain this and refund. The lodge’s response to all of this has been deeply disappointing. We had booked two nights and were not refunded for either, despite the circumstances. Over €500 lost… Very poor service. We are frequent travelers and have never experienced such treatment before.
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