Fergus Style Soller Beach

My trip in Port de Soller was truly made a success by Gregory- the kindest, most attentive receptionist I have ever met. It was my mom’s birthday, and he made sure to run a bottle of champagne to my room before she got there, he helped us prepare the sauna, he suggested an amazing resturaunt for dinner, and he helped me tend to my sprained ankle with ice and and a medical wrap. We only stayed for one night within our travels around Mallorca, but he has left a lasting experience, and I hope to visit Port de Soller again. Much appreciation to Gregory for making me and my mom feel like home! Wishing you a happy birthday as well!

I had an amazing stay at this hotel! The rooms were exceptionally clean, and the breakfast was the best I've ever had, featuring local Mallorca specialties. The staff was incredibly friendly and always helpful. A special shoutout to the receptionist, Aliane—she was not only extremely competent but also stunningly beautiful, truly the best person on Mallorca! The hotel's location is fantastic, making it a perfect choice. I stayed for three nights with a colleague for cycling, and the hotel even had a garage available for bicycles—super convenient!

Positives: Great location Friendly staff Breakfast was good, although no better than other 3/4 star hotels we’ve stayed at Negatives: Definitely not four star Bedrooms and bathrooms really require refurbishing or at least redecorating Pool area situated away from the hotel - uninspiring, no shade, no umbrellas

Stayed here for 3 nights in a sea view room. The room was great, very spacious with really comfortable bed. Others have mentioned air con issues. Ours was working the whole time we were here. Great location & fabulous views. Only issues were no labelling of food at breakfast, wanted a vegetarian omelette, but ended up with ham in it left over from previous one 😬 Our return flight was very late & had hoped for late check out, wasn’t available so booked the courtesy shower room which is also the luggage room. This was chaos, people in the shower room when we had booked it & various people wanting their luggage & to get changed, needs looking at. Also the swimming pool is in a block behind the front building, it’s quite small & only a handful of sunbeds which were always occupied, luckily wasn’t a massive issue as so close to the beautiful beach. Would definitely stay again.

Before writing this review I should point out that I stayed here 2 years ago and gave a five star review then, and was looking forward to this second stay. Reception (good last visit) are now incredibly slow at check in. Not just with us, but with others too. They don’t have enough staff on, so even a simple activity like getting pool towels involves a long wait if other customers are being served (and even then it seems the staff can’t count to two🤦‍♂️) After checking in we were told the aircon in our room was not working. We were told it had broken the day before (a Saturday) and because it was a weekend they claimed they could not get an engineer out? Really? What kind of hotel doesn’t have a 24/7 call out on essential services? I asked if they had fans that we could use in the room. Response “No, we have none left”. Then why not get some more and put them in all affected rooms without guests having to ask? The room was not pleasant, not just because of the temperature but because we had to close the shutters and curtains to keep the direct sun out, thus rendering our sea view room a non sea view room. I contacted our holiday company about this and they contacted the hotel and the next day another room, with working aircon, was miraculously available. I have absolutely no doubt that without the holiday company intervention, the hotel would have done nothing as it was clear that several guests had been trying to move for days without success. It became obvious that broken aircon has been an issue for a while and despite what the hotel seems to be telling people, it’s not being fixed soon as a spare part is awaited. Quite simply, many customers have been lied to. Why would a hotel do that? Be honest with your customers and deal with an issue proactively (eg supply fans without asking) and people will be forgiving. Show a total disdain for your customers and it will not be forgotten. Once we had been moved there was no contact whatsoever from the hotel to check that things were now OK. This was disappointing. There are good and bad points to the hotel and these are mostly listed in other reviews so I’m not going to waste my time repeating them in detail. Suffice to say it is a worse hotel than it was two years ago. Looking tired. Lacking in maintenance. Various signs of cost cutting. Several customers we spoke to who have stayed at the Fergus for years commented on it going downhill. Things go wrong; it’s how it’s dealt with that is important. The Fergus dealt with the air conditioning problem very badly indeed and I’m sure will have lost a lot of customers as a result. I will certainly not return.

This was our 5th visit and for the first time we were sadly disappointed. We did not have Air Con in our room Tuesday - Sunday which was awful. The hotel was not able to move us to a room with AC and was not proactive in providing a fan. Jet2 managed to get us moved on Sunday night for the final few days but by this time we were exhausted from not sleeping. The people are mostly lovely . Gregory and Anfield tried hard in difficult circumstances and deserve credit. The breakfast team was lovely - particularly the young women who does the eggs- and housekeeping teamwas great. But the AC and the senior team’s ‘head in the sand approach’ were deal breakers for us. We loved this hotel and have recommended to many friends but sadly it’s unlikely that we will return which is awful for us.