SW1 Lodge

As we have been already 3 times at SW1 Lodge, it is always a great experience to stay there. The staff is very friendly and helpful, so that you feel like at home!

My husband and I recently got married and we were doing a mini honeymoon in Cape Town. We booked this hotel but unfortunately had a death in his immediate family and we had to urgently come back to London which meant we could not stay at the hotel. We were staying at another hotel at the time and they were so gracious and compassionate but I certainly cannot say the same about SW1 Lodge. We explained the situation and were told that they would call us back once they had spoken to management- of course this did not happen and given that we had booked through *******, we escalated it to them. ******* spoke to the hotel and their feedback to us was that the hotel said they would not refund us - ******* told us that they were unhappy with the response from the hotel and were going to escalate it on their side as this is a situation that we could not control and having some compassion to such a situation is what was expected from them too. We had stayed at another hotel (Atlantic View in Camps Bay) which we also had to cut short and they were incredibly kind and refunded the remainder of the stay due to the circumstances but SW1 Lodge did not and this is just unacceptable - I know a lot of people who go to Somerset West and I absolutely would never recommended such a place to anyone given the situation.

Eine ganz tolle, sehr gepflegte und geschmackvoll eingerichtete Boutique-Lodge im Villenviertel die keine Wünsche offen lässt. Das extrem zuvorkommende, flexible und engagierte Personal Schenkt einem jeden Tag ein Lächeln und unterstützt bei der Erfüllung sämtlicher Bedürfnisse und Wünsche. Der traumhafte Garten wird gepflegt und Swimmingpool lädt ein zum Sport machen oder nur verweilen. Das servierte Frühstück lässt keine Wünsche offen, das gefüllte Omelette ein Traum. Wir kommen gerne wieder !