Erinvale Estate Hotel & Spa

Lovely Hotel, very luxurious, nice terrace restaurant and friendly staff. The generator broke down during load shedding while we were there, which was unfortunate, but the staff coped well. It’s an expensive hotel, but that was fine as we wanted to play the golf course. However, it is exceedingly difficult to get a tee time ! We managed to get ONE, after much communication. We stayed 2 nights, but would have stayed longer if we had been able to obtain tee times. It turns out that tee times are booked a year in advance ! Seems bizarre, as I would have thought the main reason to stay is the golf. Course itself is beautiful.

Further to my initial review, I have spoken with the General Manager, who emailed and requested I remove my review. Your offer of a 1 night stay for our family is insulting. You ruined our family Christmas by making two family members ill, one of whom was 7 months pregnant. You admit your fault of serving food to two Coeliac’s, one of whom was 7 months pregnant. Erinvale you ruined our family Christmas and you did not have the decency to offer us a like for like replacement break. We refuse your offer of 1 night Bed & Breakfast, I accepted your apology on the phone as I thought you were offering a like for like break and thought you seemed sincere in your apology and that you understood just how ill you had made us and how upset we were at christmas being spoilt, especially for my 2 year old granddaughter. I gave you every opportunity to do the right thing and you failed to do so. You did not offer to pay for medication or even reimburse the cost of the meal that poisoned us. You first insult us by offering us 1 room for 1 night ( for 5 guests) then you insult us again by offering 2 rooms for 1 night. Words fail me. If you are Coeliac it is just not worth the risk of staying here. Please note 99% of my reviews are 4 - 5 star reviews.

The staff at this property consitently outperforms expectations - As regulars of this reknowned hotel, we remain deeply moved by the passion of the team to deliver a world class service - Well done: Gloria, Nobulali and Zoleka. Your dedication to ensure yet another memorable visit is what influence our commitment to always return.