Hilton Garden Inn Milan Malpensa

One of the Worst Hotels of My Trip 1. ❌❌❌ I had a late arrival and an early departure, so I chose this hotel for its proximity to the airport and the advertised airport shuttle service. However, if you expect to be met with a sign in the arrivals area—think again! NO! After a long and exhausting journey, you are expected to run around and search for the shuttle yourself—outside, on the street! And if you don’t find it within 5 minutes, it will leave! There is no prior notification that the shuttle is waiting outside, because, according to the front desk staff, this is “obvious and logical.” In reality, I ended up waiting 1.5 hours for my transfer! Paying €75 for a 12-minute ride was not an option. Paola and her colleague were absolutely terrible—rude, arrogant, and even hung up the phone instead of explaining things properly! Unbelievable. I have never encountered such awful service before. 2. ❌ At the Hilton, don’t expect any help with your luggage to your room. 3. ❌ ❌ There is NO DRINKING WATER in the room! There is no nearby store, as the hotel is in the middle of nowhere. They will offer you a 250ml aluminum can of water for €2. What a “great” service! 4. ❌ The rooms are old and worn-out. The bathroom had mold and a terrible smell. This place is awful, with disgraceful service. Avoid at all costs!

Good hotel near the hotel

This was our 2nd time staying at Hilton Garden Inn Milan Malpensa, worth it to stay.

I went here for three days for my birthday. My partner had asked them for something special for my birthday, but they didn't have anything. When we made the booking, it mentioned free airport and station pick up and drop off. But they dropped us off at the airport and charged us 30€.

Excellent choice great breakfast room was excellent no problem getting to airport

New refurbished so looking good. Ideal only if you have a car to transfer to airport or city centre.