Wanxinzhig Hotel (Shop of Huanglong Jiuzhai High Speed Rail Station)

Wanxinzhig Hotel (Shop of Huanglong Jiuzhai High Speed Rail Station) recensioner

Wanxinzhig Hotel (Shop of Huanglong Jiuzhai High Speed Rail Station)

No. 24 Qixian Road, Chuan Mainte Township, Songpan, Sichuan, ChinaVisa hotellinformation
Wanxinzhig Hotel (Shop of Huanglong Jiuzhai High Speed Rail Station)
Wanxinzhig Hotel (Shop of Huanglong Jiuzhai High Speed Rail Station)Wanxinzhig Hotel (Shop of Huanglong Jiuzhai High Speed Rail Station)Wanxinzhig Hotel (Shop of Huanglong Jiuzhai High Speed Rail Station)
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Gästrecensioner

9.5/10
Enastående
534 recension
Verifierade recensioner
Läge och interiör9.5
Bekvämligheter9.4
Service9.5
Renlighet9.6
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Alla recensioner(534)
Positiva recensioner(524)
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Erbjuder upphämtning/avlämning(88)
Lätt att ta sig runt(60)
Vänlig personal i receptionen(48)
Utsökt frukost(47)
Nära till tågstation(38)
Utmärkt för affärsresor(20)
Utmärkt restaurang(18)
Väl inredda(11)
Negativa recensioner(10)
Mehdi
Deluxe-tvåbäddsrum
Bodde på feb. 2025
Par
3 recension
8.5/10
Mycket bra
Publicerades 8 mars 2025
The ladies at reception were fantastic—really helpful and accommodating. But honestly, our experience in the breakfast area was pretty disappointing. We were the only guests there at the time, yet the staff seemed completely uninterested. They were chatting loudly, glued to their phones, and staring at us in a way that felt uncomfortable. When we asked for noodles, the lady in charge looked frustrated, like we were bothering her by making her get up and do her job. Thankfully, we only had breakfast there once because it really wasn’t a pleasant experience—we felt unwelcome and out of place.
Översätt
Svar från boendet: Dear guest,We sincerely appreciate your kind words about our reception staff. Their dedication to providing excellent service is a core part of our hotel's values, and it's wonderful to hear that they made a positive impression on you.However, we are extremely sorry and disappointed to learn about the unacceptable experience you had in our breakfast area. This is in no way reflective of the high standards we set for our service. We understand that our staff's inattentiveness, inappropriate behavior, and lack of hospitality during your breakfast time made you feel unwelcome, and we take full responsibility for this.We have immediately addressed this issue with the breakfast team. They have been reminded of the importance of guest satisfaction and the need to be attentive and helpful at all times. We are committed to ensuring that such an incident never occurs again.We would like to offer you a sincere apology and hope that you will give us another chance to redeem ourselves. We will strive to provide you with a much better breakfast experience on your next visit, where you will feel truly valued and comfortable.Thank you for bringing this to our attention, as it helps us to improve and maintain the quality of service that our guests deserve.Best regards,
Northrop
Deluxe-tvåbäddsrum
Bodde på jan. 2025
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 18 feb. 2025
I had a relaxing time at the hotel. Rhythm was very helpful and went out of her way to get me a bus to Huanglong. I would stay here again.
Översätt
Svar från boendet: Dear guest,We're thrilled you had a relaxing stay! Rhythm is beaming with pride over your praise. Can't wait to welcome you back.
Gigi
Trebäddsrum
Bodde på jan. 2025
Familj
7 recension
10.0/10
Enastående
Publicerades 16 feb. 2025
Hotel is only 5-7mins drive from Huanglong Jiuzhai Station, it provides 1x 1-way free transfer from the station. Room is big, clean and modern with heater beds which is very useful in winter. Food in the hotel restaurant was nice & affordable..most importantly, all the staffs working there are like 自己人，so friendly & warm hearted. There's also a convenience shop opposite the hotel which is opened by a nice ******* lady, although 不起眼 but the things sold inside are legit.
Översätt
Svar från boendet: Dear guest,We're overjoyed by your wonderful feedback! It's great that our proximity to Huanglong Jiuzhai Station and the one - way free transfer met your needs. Our team worked hard to ensure the rooms are big, clean, and modern, especially the heater beds for the cold winter.We're proud that our restaurant offered nice and affordable food. And our staff are thrilled to be compared to "自己人".We'll let the kind lady at the convenience store know about your kind words. Thank you for choosing us, and we can't wait to welcome you back!Best regards,
Butterfly เนยบิน
Lyxluxury Queen Size-säng Rum
Bodde på nov. 2024
Par
11 recension
10.0/10
Enastående
Publicerades 17 dec. 2024
We were checking in at late night after visit Jiuzhaigou cause we have high speed train schedule in the morning after. Receptionist very helpful. Thank to them we could find a good driver to drop us off at train station. Very good place to stay. Highly recommended. The room was so clean and very comfy to stay. Will come back again if I have chance.
Översätt
Svar från boendet: Dear guest, we are truly grateful for your wonderful review. It was our pleasure to assist you during your late-night check-in and ensure a smooth journey to the train station. We take great pride in providing clean and comfortable rooms for our guests. Your kind words and high recommendation mean a lot to us. We look forward to welcoming you back in the future and offering you another exceptional stay.
Supakit
Lyxluxury Queen Size-säng Rum
Bodde på okt. 2024
Res med vänner
5 recension
9.0/10
Utmärkt
Publicerades 19 dec. 2024
Everything is great. The women at front desk is very helpful!! Only bad thing is that the heater is not that good so it is very cold in the room
Översätt
Svar från boendet: Thank you for taking the time out of your busy schedule to leave a review for Xiaowan! It is a great honor for you to choose our hotel as your stopover amidst the vast sea of people. Your affirmation is the greatest driving force for our unremitting efforts, and it also makes our persistence more meaningful. We have sent someone to inspect and debug the underfloor heating, and look forward to providing you with a wonderful accommodation experience again.
SawadeeHew
Lyxluxury Queen Size-säng Rum
Bodde på mars 2025
Par
1 recension
8.5/10
Mycket bra
Publicerades 29 apr. 2025
Good to stay
Översätt
Svar från boendet: 能得到您 “很適合居住” 的評價，我們倍感榮幸！為每一位客人打造舒適安心的居住空間是我們不懈的追求，您的認可就是對我們最大的鼓勵！無論何時，這裏永遠是您旅途中温暖的 “家”，期待與您再次相遇，續寫美好入住體驗！
Anonym användare
Bekvämt familjerum
Bodde på jan. 2025
Familj
4 recension
8.5/10
Mycket bra
Publicerades 29 mars 2025
Good location to travel to Huanglong
Översätt
Svar från boendet: Dear guest,We're glad you found our location great for Huanglong trips. Thanks for choosing us! We'll keep up the good work to make your next stay even better.Best regards
Meliznov
Deluxe-tvåbäddsrum
Bodde på okt. 2024
Res med vänner
33 recension
8.0/10
Mycket bra
Publicerades 13 nov. 2024
This is a brand new open hotel…clean and spacious. They hv warmth bed machine, separate bathroom and toilet, free fetch service from Huanglongjiuzhai station. The only minus point for this hotel is: the food for breakfast nor lunch/dinner taste not so well, or maybe just don’t suit our taste
Översätt
Svar från boendet: Dear guest,Thank you so much for taking the time to share your detailed feedback about our hotel. We're delighted to hear that you found our hotel brand new, clean, and spacious, and that you appreciated the amenities like the warmth bed machine, separate bathroom and toilet, as well as our free fetch service from Huanglongjiuzhai station. These are aspects we strive to excel in to provide a comfortable stay for our guests.However, we sincerely apologize for the inconvenience caused by the food not meeting your taste expectations. We understand that everyone has different preferences when it comes to cuisine, and we'll definitely take your comments into serious consideration. Our team will work hard to improve the variety and quality of our food offerings to better suit the diverse tastes of our guests.We hope this one drawback won't overshadow the overall positive experience you had with us, and we look forward to welcoming you back in the future to show you our improvements. Once again, thank you for your valuable feedback.Best regards,
DearRu
Bekvämt familjerum
Bodde på mars 2025
Familj
9 recension
10.0/10
Enastående
Publicerades 16 apr. 2025
The staff provided excellent service, especially the front desk staff. The hotel offers a one-way pick-up service from the high-speed train station. The room was clean and had hot water. Overall, a very good experience.
Översätt
Svar från boendet: Dear guest,Hello! Thank you very much for sharing such a wonderful stay experience! We have always been committed to providing every guest with high-quality service and a comfortable environment. We are very glad that the excellent performance of the front desk staff, as well as the hotel's pick-up and drop-off service, clean and tidy rooms, and stable hot water supply have left a deep and beautiful impression on you.Your affirmation is the source of motivation for us to move forward. We will continue to maintain this enthusiasm and professionalism, continuously improve service quality, and strive for excellence in details. Looking forward to creating an unparalleled stay experience for you again in the future. Warmly welcome your return!
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på mars 2025
Par
2 recension
10.0/10
Enastående
Publicerades 16 apr. 2025
Hotel staff was very responsive to my queries prior to the stay and waited at the railway station to pick us up. They were very helpful and courteous. As we arrived late the hotel restaurant is highly recommended, food came in large portions and were delicious. The room was very beautiful and clean. Even the toothbrushes and toothpaste were of very good quality too, haha. The next morning they arranged a bus to bring us to jiuzhaigou right on time. Thank you for the short but wonderful experience.
Översätt
Svar från boendet: Dear guest,It's an absolute pleasure to have served you during your stay. We're thrilled that our pre - stay responsiveness, the pick - up service at the railway station, and the helpful and courteous attitude of our staff left a positive impression on you.We're glad you enjoyed the large - portioned and delicious food at our hotel restaurant. Your kind words about the beautiful and clean room, as well as the high - quality toiletries like toothbrushes and toothpaste, mean a great deal to us. And we're happy that the bus arrangement to Jiuzhaigou went smoothly.We sincerely hope to have the opportunity to welcome you back again. Our team is committed to continuously improving and providing even more outstanding experiences. Looking forward to seeing you soon!Best regards,
Gästanvändare
Lyxluxury Queen Size-säng Rum
Bodde på feb. 2025
Par
6 recension
10.0/10
Enastående
Publicerades 29 mars 2025
Friendly and helpful staff. Help me to book the bus transport to jiuzhaigou. Provide free pickup from train station
Översätt
Svar från boendet: Dear guests, we are extremely honored to receive your high praise for our staff. Booking transportation and providing free pick-up and drop-off services are part of our service offerings, aiming to ensure your journey is smooth and worry-free. Our staff always puts guests' needs first and serves you with sincerity and professionalism. We hope you had a wonderful time in Jiuzhaigou. Looking forward to serving you again in the future and safeguarding every trip of yours.
Namhan
Deluxe-tvåbäddsrum
Bodde på okt. 2024
Familj
15 recension
8.5/10
Mycket bra
Publicerades 20 dec. 2024
The room was nice and clean. the bathroom and toilet was separated
Översätt
Svar från boendet: Your positive feedback is the driving force behind our progress, and we are deeply gratified. We will continue to maintain excellent service and quality, and look forward to providing you with better and higher quality service and experience
Dez92
Lyxluxury Queen Size-säng Rum
Bodde på jan. 2025
Par
2 recension
8.0/10
Mycket bra
Publicerades 27 feb. 2025
Overall it was ok for a short stay in such a small quiet town, so didn't have too much expectations in the first place.. The room could be cleaner. The floor under the sink is dirty but hard to notice unless you bend down and have a look. No heating in our room, only electric heated blanket and floor heating which didn't work well. But the receptionist tried her best and got us a portable heater for our room. So service is satisfactory. Breakfast is also not bad, selection is all Chinese style.
Översätt
Svar från boendet: 尊敬的客人，您好！非常感謝您的反饋，我們房間是有地暖的也在運行中，因為地處高原小鎮跟家裡地暖是比不了的，因為總控開關每個人的體感温度不一樣，不過現在我們安裝了分控器可以按照自己的要求調節房間温度，同時也非常感謝您對我們服務和早餐的認可，衞生這一塊最近也在高標準嚴格執行，在更換客房服務員，歡迎您下次蒞臨指導.
Chi Phu
Bekvämt familjerum
Bodde på jan. 2025
Res med vänner
3 recension
10.0/10
Enastående
Publicerades 19 feb. 2025
Second time staying.  Hotel is very close to Huanglong train station and they offer free pickup from the train station.  Free Breakfast is good.  Hotel is quite new and clean.  The front counter person is very friendly and sweet.  Definitely will recommend this hotel if visiting Huanglong.
Översätt
Svar från boendet: 尊敬的客人，再次於酒店迎接您的身影，實乃我們的榮幸。您的文字，如詩般優雅，將酒店的點滴美好娓娓道來。從車站至酒店的免費接站，似是一場温暖的邂逅；嶄新潔凈的空間，是我們精心雕琢的港灣；美味的早餐，為您開啟活力滿滿的一天；前台的友好親切，是我們傳遞的誠摯温情。您的推薦，宛如悠揚的樂章，將在黃龍的旅途中迴響。願未來的日子裏，我們能繼續伴您走過每一段美好的旅程，靜候您的再次歸來。
Gästanvändare
Mysigt 2-sängsrum
Bodde på jan. 2025
Familj
1 recension
4.5/10
Publicerades 20 feb. 2025
Arrived at 2pm in the cold and remote area. Left stranded outside the hotel cause we couldn’t enter premises. Calls were futile. Luckily the taxi driver was still with us so he helped arranged alternative arrangements.
Översätt
Svar från boendet: 尊敬的客人，您的點評內容與我們酒店的實際運營情況存在巨大出入。酒店電子識別門全年無休，24 小時開放，前台直到晚上 12 點都有專人值守。我們仔細查閲了電話通話記錄，並沒有任何來自您的未接來電，入住離店回訪也從未收到您此次反饋的相關問題。如果您在入住過程中真的遇到問題，我們非常歡迎您與我們溝通，以便共同解決。但在沒有任何事實依據的情況下給出這樣的評價，對酒店的聲譽造成了不必要的影響。希望您能重新審視此次評價，若有任何誤會，也請您及時聯繫我們，共同還原事情的真相。Dear guest,We were quite surprised to find that there is a significant gap between the content of your review and the real - time operation of our hotel. Our hotel's electronic access doors are open 24/7 throughout the year, and there are always staff members on duty at the front desk until midnight. We have thoroughly reviewed our call logs, but there is no record of any missed calls from you. Moreover, during our check - in and check - out follow - up processes, we have never received any feedback related to the issues you mentioned this time.We sincerely welcome you to reach out to us if you truly faced difficulties during your stay. Our team is always ready to assist and resolve any problems together. However, making such an assessment without factual support has unfortunately had an adverse effect on our hotel's reputation. We kindly ask you to take a second look at your review. If there has been a misunderstanding, please don't hesitate to get in touch with us as soon as possible, so that we can jointly clarify the situation.Thank you for your understanding and cooperation.Best regards,