Hilton Sorrento Palace

Hotel itself is pretty standard as what you would expect from any big chain hotels, but service was definitely not up to par. We were told there would be valet service - there was none. The bus boys just told us to park ourselves. FINE. Then after I've checked in I asked if the luggage will be sent up to our room - reception then asked if I got a luggage ticket to which I told him we weren't given anything. The bus boys just stood around the entrance. He said they would be sent up shortly but given how they were just standing around we just took our luggage ourselves - mind you I am 6 months pregnant and obviously so but they did not offer any help. Once we got to our room the air conditioning was not working - we kept dialing it down but there was no air. Amazing to find out the AC wasn't working for the price we paid. The room is stuffy and even the hallway was cooler. Also during our stay there was conference - we were given a room on the same floor as conference participants and as expected they were loud and rowdy at night. We could hear them talking in the hallway at night when we called reception they said there was nothing they can do. So very helpful. Upon check out, the same bus boy stood around while watching a pregnant lady wheel 4 pieces of luggage out. I really just wonder what they do other than standing around all day hanging in the shade. Service is terrible here and I've had better service at small boutique or family run hotels than here. The only upside to this stay was that the rooms are spacious and clean and that's about it.

The staff was pretty rude. Was being called in the middle of the night because I extended for another night (booked through the app) and they thought another person was coming and staying with me. They didn't even confirm first of how many person was staying and directly said that they will bring me to the police? So rude. Also the wifi was not free. For the scale of that hotel they should've provide free wifi at least. Breakfast was so so. Location was pretty far from the piazza and no shuttle available. There's mini tiny bug on my bed.

Everything is pretty good apart from the services in the restaurant.

10分推薦這間酒店，無論是衛生、景觀、房間設備、職員的質素也是10分卓越。酒店內有不同的餐廳，可供住客選擇。而每天的早餐也是有不同款式，任君選擇。唯一美中不足的是，酒店的位置有點遠，可能需要坐車到達。 但總括而言，大力推薦這間酒店！

在意大利住過最差最離譜的酒店。在酒店房間裏遇到了蝙蝠！半夜蝙蝠掉在身上被嚇醒！由於蝙蝠身上攜帶大量病毒且狂犬病毒是致命的，通知了酒店，沒人重視，我們自己去急診，那不勒斯到處找狂犬疫苗沒找到，衹能第二天飛米蘭。回酒店之後，經理帶着律師來找我們，還複印了病歷，身怕我們起訴他們酒店，一直推諉不是他們酒店的問題，還威脅我們把酒店工作人員清理蝙蝠的照片刪除，簡直被氣笑了！這就是希爾頓的服務！簡直開眼了！不把人命當人命，衹關心酒店的聲譽，牛！

Отличный отель в Сорренто, 10мин.пешком до старого города,паркинг,бассейн ,хороший завтрак с бомбическим видом на Везувий и море