Grand Hotel Riviera

I really wanted to love this place, but the experience fell short. Service seemed inconsistent and dependent on who you interacted with. At checkout, the staff member was quite unwelcoming — no thank you, no “how was your stay,” not even an offer to help with a cab. Just a flat “did you take anything from the minibar last night?” There were also several issues with the room: cigarette butts from the balcony above landed on our clothes left to dry, and the air-conditioning vents had visible mold. On the positive side, the beach club and views were lovely, and breakfast was good. However, even there, service felt inconsistent. Coffee always took noticeably longer for us than for others- a trend we saw often. Overall, the setting has potential, but the lack of hospitality and upkeep of our room made our stay disappointing. I can see how some may view it as a 4-star hotel/luxury, but our experience and the service we received was far from that.

After more than 30 years, a significant birthday, and a wedding invitation, I did a little research before booking this beautiful Hotel. Staying in the Riviera Gran Suite, we were completely taken aback by this Hotel. The suite itself was spotless, catered for all needs, the wrap around terrace gives 180 views across to Capri & Vesuvius. Plenty of privacy and sun bathing room. Cleaning twice a day. Breakfast is served on the ground floor balcony, eggs are cooked fresh for you, and there is every kind of food in abundance. There’s a bar and afternoon/dinner terrace. Dining here is an experience in itself. The most amazing menu and food. Even the room service burgers and soups were so tasty. Some of the food arrived tepid / almost cold in the restaurant and that would be my only criticism. The outside swimming pool and separate, private sea swimming/bathing area also lovely. Excursions can be arranged at reception, along with private transfers from the airport to the hotel. Staff here are so attentive, kind, caring. They simply can’t be any more helpful. Sorrento town centre is a 5 minute walk through a park to reach the first square. En route is a 1 star Michelin restaurant. The shops and cafes are amazing. Night time vibes are completely different and so inviting. We felt safe the whole time we were there. I would most definitely recommend this hotel, and we will be back at some point in the future.

Excellent hotel. Beautiful rooms , super friendly service , great location. The beach area is perfect with your own piece of the sea that you can wade in. The restaurant Blu lounge and Le Vele for breakfast offer excellent food and breath taking views .highly recommend you get the room with a balcony.

I cannot say enough good things about this hotel. Our experience was wonderful. Staff were very attentive and friendly. The hotel is very clean and housekeeping was great. I love the pool and the beach. Giuseppe was very attentive at the pool. Luigi was also wonderful. The food was great. My one negative… I had to leave but hope to return soon.

This is a truly impressive hotel. We stayed for 2 nights and we regret not staying for more time. The hotel offers a private beach, accesible through a private elevator that takes you all the way down to the beach area. It was incredible. This is the highlight of the hotel. The views from the breakfast room and the hotel bar / restaurant are simply incredible. We had an interior room and it was perfect. everything was clean organized. The staff was very attentive and helpful. One of the best hotel experiences we have had. Would go back without thinking about it

We spent 2 nights in this amazing hotel. We arrived on the first opening day after being closed for renovation. We were expecting some kind of hiccup because it was their first day and I can honestly say that they were 100% prepared and our stay was flawless. The rooms were beautiful, big and comfortable. The view from our balcony (room 510) was absolutely breathtaking. We always ended the day at their bar and Mario (bar manager) and Giuseppe aka Luigi (great bar tender) always made sure we were happy, greeted us with a smile, had great recommendations and great conversations. Overall we were very happy that this was our last stop in Italy because we left on a high note. We will definitely return to this hotel!!!