Holiday Inn Express & Suites Charleston-Southridge by IHG

Had good stay for overnight stay. Door handle had couple issues and tell that building was an older remodel.

I booked a room thru ******* as it shows 7 rooms available. The manager on duty, told me there were no more rooms under the ******* price. I asked how much is the room if I did not use ******* as I had been traveling all day and need a place to rest. He said "as a matter of fact" we have no rooms left in this hotel at all. I begged and pleased with him. He told me to go down the street, mind you I was from out of state and travelling with family, who was staying at this hotel. My son in law who is an Army vet and Diamond member, tried to reason with the man, but he would budge. I felt he was very rude and was not willing to work with us on any level. Very poor customer service.

Everything was nice the front desk was extremely nice and I appreciate the extra time in the pool after all little kids were in their rooms and she let me go in for a few minutes to relax without all the screaming. It was much appreciated.

When we checked in, we were told the type of room that we asked for was given to someone else and we were left with a single king size bed for 4 people. All rooms in the hotel were taken. We were offered a full refund, which is why the customer service was given a high stars but them not saving our reservation is insane. Derek, the man who was working, did his best to make it nice for us by giving trying to give us the blankets and pillows we needed (which they ran out of!) and we made the best of what we were given, but it shouldn’t have been that way. I paid ahead to have this reservation. I will not make reservations through ******* again or Holiday Inn.

Okay! We booked a room with two beds. The key card would not unlock our door. The receptionist was very nice and got a new room for us. However, it was one bed and not two. The bathroom still had someones hair in the shower so it was not the cleanest.

Never again There was a bathing suit left in the bathroom, stuff on the walls and the ceilings