Gästanvändare
15 december 2024
Dear Administration, I am writing to file a serious complaint regarding a blatant incident that occurred yesterday, December 13th, around 11:00 PM. In your hotel, which is supposed to be a place of comfort and safety, a case of blatant discrimination, bullying, and physical threats occurred, all originating from a group of teenagers who live in the same building. These teenagers (about 15 people) gather in the lobby daily, turning it into a hub of disorder. They smoke, use ***** on hotel premises, and some carry knives, creating a real threat to other residents. But yesterday, their behavior crossed all acceptable boundaries. A resident of your hotel became a victim of their aggression. It all began with openly discriminatory comments: “You don’t look like that,” “You don’t look 15.” These degrading remarks targeted his appearance and clothing style, which is nothing short of discrimination based on personal preferences. After that, the teenagers surrounded him, started to intimidate and threaten him, preventing him from going to his room. Their goal was clear: to force him into a “blind zone” outside the camera’s view, to physically harm him. In an attempt to escape the attack, the young man was forced to wait until another resident opened the door, then ran out of the hotel in just a shirt into the cold night. However, even outside the hotel, he was not safe. The group of teenagers chased him with clear intent to catch up and harm him. In a desperate attempt to escape, he climbed over a sharp fence, resulting in a serious cut on his arm, with blood pouring from the wound. Only thanks to his quick thinking and reaction was he able to avoid further harm. This is absolutely unacceptable! Hotel residents should feel safe, not face threats, bullying, and violence. The most shocking part is that there was no security in the lobby at the time of the incident! Why was this allowed to happen? Why are such situations occurring in a place that is supposed to ensure the comfort and protection of its residents? Your residents should not become victims of discrimination based simply on how they look or dress. This is no longer just a violation of order — these are acts of violence that present a direct threat to life and health. We demand: 1. The immediate introduction of 24-hour security duty in the lobby. 2. The implementation of strict behavior rules for all residents, including a ban on staying in the lobby after 11:00 PM. 3. An increase in the surveillance system to eliminate all “blind spots.” 4. Conducting an educational campaign with the teenagers and their parents about the inadmissibility of discrimination, threats, and violence. If you fail to take urgent action, we will be forced to contact the police and draw public attention to this situation. We all deserve safety, respect, and protection, not fear and humiliation. We expect an immediate response and concrete actions. Sincerely
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