Ciputra World Jakarta, Jl. Prof. DR. Satrio No.1, RT.5/RW.2, Setiabudi, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12940, IndonesiaVisa hotellinformation
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1 natt
Gästrecensioner
4.4/5
Mycket bra
98 recension
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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.2
Service4.5
Renlighet4.4
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Alla recensioner(98)
Positiva recensioner(96)
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Utmärkt vistelse!(17)
Utmärkta rum(16)
Stora rum(9)
Praktiskt för shopping(9)
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Utmärkt för familjer(7)
Utmärkt service(6)
Negativa recensioner(2)
Lia Petalas
Lägenhet Deluxe med 2 sovrum
Bodde på juni 2024
Familj
7 recension
5.0/5
Enastående
Publicerades 4 juli 2024
Good for families, the pool is good for adults and kids, the staff were nice and welcoming for the most part. and the room was nicely cleaned, and they had great service with the restaurant and the city view of Jakarta was great 😊
Översätt
Svar från boendet: Dear Lia Petalas, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
adamtravels
Premier med 3 sovrum
Bodde på juni 2024
Familj
9 recension
5.0/5
Enastående
Publicerades 17 juni 2024
A delightful stay at Somerset Grand Citra Hotel. Located nearby Lotte Mall Jakarta, there was plenty to do and lots of street food to try out as well. Rooms were massive and filled with lots of amenities. Go for the renovated rooms, it’s well worth the upgrade. Would highly recommend!!
Översätt
Svar från boendet: Dear Adam Travels, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
Jatupol
Lägenhet Deluxe med 2 sovrum
Bodde på sep. 2024
Affärsresenärer
1 recension
4.2/5
Mycket bra
Publicerades 5 sep. 2024
Room very old and Kitchen not proper to use. Bathroom toilet does not flood well and hot water not so good
Översätt
Svar från boendet: Dear Jatupol,Thank you for taking the time to share your feedback and for giving us a review. We’re glad that you stayed with us, but we’re truly sorry to hear about the inconveniences you experienced with the room, kitchen, and bathroom facilities. Your comments are important to us, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made.We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Best regards,DodiGuest Service Manager
Nef
Lägenhet Classic med 1 sovrum
Bodde på aug. 2024
Ensamresenärer
12 recension
5.0/5
Enastående
Publicerades 7 aug. 2024
It was really a nice time in this hotel.
It has everything like it is your house
Översätt
Svar från boendet: Dear Nef, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
JKuanli
Lägenhet Premier med 1 sovrum
Bodde på juni 2024
Affärsresenärer
5 recension
5.0/5
Enastående
Publicerades 11 aug. 2024
5-minute walk to Lotte Jakarta. Convenient for food and shopping.
Översätt
Svar från boendet: Dear Li Peng Jenny, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
Gästanvändare
Lägenhet Classic med 1 sovrum
Bodde på jan. 2024
Affärsresenärer
9 recension
2.2/5
Publicerades 1 feb. 2024
Poorly maintained room, mouldy smell, mosquitoes, ... what a bad name for Somerset
Översätt
Svar från boendet: Dear Our Valued Guest, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through Guest Survey Satisfaction. Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with your expectation and it was impacted to your unpleasant stay. Please rest assured that we have escalated and coordinated with the team management and all related department concerns as well of your valuable feedback, and to take necessary action to avoid the same issues happening again in the future. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. With warmest regards, Erick Pradiana
Gästanvändare
Lägenhet Deluxe med 2 sovrum
Bodde på jan. 2023
Familj
2 recension
3.2/5
Publicerades 18 jan. 2023
The amenities of the hotel need to improve, no soundproof and we can't sleep at night because of the noise from the highway.
Översätt
Svar från boendet: Dear Sir/Madame,Warmest greeting from Somerset Grand Citra Jakarta.Thank you for staying with us on your recent trip to Jakarta.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta.Our apologies for having not been able to deliver up to your expectations, especially of your stay experience are not meet with your experience and it was impacted to your unpleasant stay, we were escalated and coordinate with the team management and all related department concern as well of your valuable feedback, and to take necessary action to avoid same issues happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, we much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls.Thank you once again and looking forward to welcoming you back in the near future.With warmest regards,Dean Pardina VictoryGuest Service Manager
Nadriyantasya
Lägenhet Deluxe med 2 sovrum
Bodde på jan. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 8 jan. 2024
I love it! The room and facilities. In love!
Översätt
Svar från boendet: Dear Ms. Nadriyantasya, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager
Nazry
Lägenhet Premier med 1 sovrum
Bodde på dec. 2023
Ensamresenärer
3 recension
4.0/5
Mycket bra
Publicerades 25 dec. 2023
Very good hotel with friendly staff
Översätt
Svar från boendet: Dear Mr. Nazry, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager
Kian Jaya
Lägenhet Premier med 1 sovrum
Bodde på apr. 2022
Affärsresenärer
27 recension
5.0/5
Enastående
Publicerades 15 apr. 2022
Great convenient location next to Lotte Avenue shopping mall and south Jakarta CBD even though this is 30+ years old property, most rooms already renovated, except the old and slow elevators
Larger units than other properties nearby, good value for money
Översätt
Anonym användare
Lägenhet Deluxe med 2 sovrum
Bodde på dec. 2023
Familj
6 recension
3.7/5
Publicerades 14 jan. 2024
Need to improved
Översätt
Svar från boendet: Dear Mr. Anonymous, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with expectation and it was impacted to your unpleasant stay, we were escalated and coordinate with the team management and all related department concern as well of your valuable feedback, and to take necessary action to avoid same issues happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, we much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and looking forward to welcoming you back in the near future. With warmest regards, Dean Pardina Victory
Menglu
klassiskt tvåbäddsrum
Bodde på maj 2023
Familj
2 recension
4.2/5
Mycket bra
Publicerades 29 juli 2023
Location good
Översätt
Svar från boendet: Dear Valuable Guest, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager
Svar från boendet: Dear Sir/Madam,Thank you for taking the time to share your feedback and for giving us a score! We’re delighted to know that you found the suite comfortable and appreciated the smart air conditioning system as well as the cleanliness and environment of our property.We understand that the spaciousness of the suite might feel overwhelming for a solo traveler, but we hope it provided you with plenty of room to relax. Regarding the furniture, we appreciate your observation and will consider it as we plan for future upgrades to enhance our guests' experiences.Your kind words mean a lot to us, and we’re thrilled that you enjoyed your stay overall. We look forward to welcoming you back soon and hope your next visit will be even more enjoyable!Warm regards,DodiGuest Service Manager
Svar från boendet: Dear Valued Guest, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
Svar från boendet: Dear Our Valued Guest, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through Guest Survey Satisfaction. Our apologies for having not been able to deliver up to your expectations, especially of our facilities is not meet with your expectation and it was impacted to your unpleasant stay. Please rest assured that we have escalated and coordinated with the team management and all related department concerns as well of your valuable feedback and to take a necessary action. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. With warmest regards, Irvan Simanjuntak [Guest Service Manager]