Mangkuluhur ARTOTEL SUITES

Always stay in artotel whenever i go to jakarta. Big twin bed artsy room. Perfect location. Nice breakfast.

The hotel is relatively new, gives you excellent service and the facilities are great. On the day of arrival the hotel couldn’t offer me the room I initially booked and they upgraded me to another room directly. Facilities like the gym, pool, cafe and the restaurant meet the expectations of a 5 star hotel. Due to the location you often have to face traffic, but other than that it’s worth staying there. Good value for money.

The room and the bathroom is spacious. Unfortunately the amenities is travel size so needed to be refill every day. I expect for the 5 stars hotel to have the big bottle for amenities. The carpet somehow a lil bit smelly and dirty. The breakfast have various options but the taste is not as good as the last time I had AYCE dinner in this hotel few months ago. When I came on the first day bringing my big luggage, the security didn’t help me at all🥲 so I got to carry by myself by stairs (luckily it was short stairs). However, the hotel staff were nice. Location very strategic and has a good view.

The shower is not usable for taking a bath, the water pressure is so low, it took a long time just to wash hand.too bad, since the employee is very dedicated and friendly

Our experience at Mangkuluhur Suites was extremely disappointing. Upon arrival, we were made to wait for three hours past the check-in time, only to be told that only one room was ready, despite our reservation clearly being for two rooms. The situation got worse when they assigned us connecting rooms, only to realize that one of the connecting rooms was already occupied by someone else. This lack of organization was shocking and unacceptable for a hotel of this caliber. We then had to wait an additional 45 minutes before finally being given the rooms we had booked. This entire ordeal caused unnecessary stress and completely ruined the start of our stay. Mangkuluhur Suites needs to seriously improve its management and coordination to avoid inconveniencing guests like this. Unfortunately, we will not be returning and cannot recommend this hotel to others.

The worst service I ever had. I have requested to see the room. They don’t give any notice for over 2 days and seems they are careless. I never had this kind of experience at all in any other 5 star hotels.