Residence Inn Memphis Southaven

This is the last time EVER that I book a room at a Residence Inn. The staff was not interested in their guests - to even say good morning back when guests greets you on their way to breakfast was asked too much. The room (number 119) smelled of urine, furniture and carpet were torn, there was mold in the bathroom and the sofa was simply crap. The room is for disabled people. It is certain someone had a little accident or a few more. At check-out I told staff to deep clean the room for the urine smell to start with. If you book and you are appointed room # 119 do ask to have a look before you accept. This room for over $ 200,00 a night was totally unacceptable. I was not in the mood to ask for a refund because my family had a good time at several places in Memphis - outside the room. To make a fuzz would spoil that.

Nestled in Room 323, a spacious two-bedroom suite, I'm here to share the good and the not-so-good. Let's begin with the good. Despite arriving before check-in time, our request to be close to our friends was graciously accommodated by Ms. Ruth at the front desk. She not only allowed us early access to our rooms but also upgraded us to this generous 2 bedroom suite. The cleanliness of the hotel impressed us, and the staff's friendliness added to the positive vibes. The king and queen beds were blissfully comfortable, and despite the presence of baseball teams, the hotel remained pleasantly quiet. Upon checkout, Ms. Ruth said goodbye and sent us off with a warm farewell. However, there's a less pleasant side to Room 323. An overpowering smell, likely from cooking with strong spices, greeted us upon entering. Unfortunately, most of the windows were broken and couldn't be opened to alleviate the odor. Our attempts to freshen the room with an entire bottle of Febreeze air freshener proved futile, leaving us with the unpleasant scent lingering in our clothes, hair, and even our noses. This smell was not in our friends’ room nor was it in the hallways- only in our room. Additionally, one of the closet doors seemed to be off its track, making it difficult to slide. The iron didn’t work. The front of the refrigerator was visibly damaged with numerous dents. Unlike the other rooms, our "upgraded" suite featured a small loveseat and a stained chair instead of a spacious L-shaped couch. The fireplace in the living room was a nice touch, but its placement on an angled wall behind a small TV on a nightstand seemed a bit odd. The tiny TV in the bigger bedroom was placed on a wall with no way to tilt it. Great for the person sleeping on one side-not so great for the person nearer to the bathroom. Furthermore, the overall lighting in the suite was dim, creating a somewhat subdued ambiance. So, while Room 323 had its upsides, there were also some downsides that left us with mixed feelings about this so called upgrade.