Wrap on Southbank recensioner

Great location, friendly staff. Bed was really comfortable and great water pressure in shower. I received an upgrade when I checked in and had great views. 5 min walk to South Bank promenade. Will definitely stay here again.

Great little apartment for a solo traveller. Stayed for 4 nights but room didn’t get get cleaned once even with make up room sign on the door. Adequate gym facility. Great location as it’s walkable to the city and south Melbourne

Overall good location and efficient check-in and check-out process. Nearby food eateries and supermarket

Great location behind Southbank promenade. Lovely rooms

The room was clean and bright, but on the first day, housekeeping came in to change the sheets without knowing someone was in the room. I didn't mind, but it would be better if they were informed next time. By the way, the staff were very patient and had warm smiles.

Nice Place

excellent！

去這麼多次旅行，住過很多地方。第一次住完有不滿想留言。 trip .com上面照片與實際地方差好多， 實際去到，布質梳化與地墊好不乾淨，完全不想坐上梳化，目測好多污垢滲入好布下面，好多灰塵。房間好多落地玻璃，好多灰塵，雖然對面風景不錯，，但完全沒有意欲拍照留念。一千多元的房間，提供一支飲用水都沒有。洗水間毛巾灰灰色的，完全不敢用。 一睡到床上，有一種好濕的味道，不知如果形容，第二天起床，右面一粒粒突起的東西，是枕頭不乾淨 。而且不明白，甚麼設計，用張這麼詭異的照片，一個人住完全是怕怕。本人沒有潔癖，基本的清潔，完全沒有

電梯有點慢，早餐很不錯。雙人套房的小房間空調一般。前台服務人員不錯，位置很好，離商務區很近，附近很多好吃的

澳大利亞時間2月20晚9:30，我返回該酒店洗漱。洗手池水龍頭突然掉落，大量水以及污物噴湧而出，直沖天花板，瞬時洗手池周圍水漫金山，我受到驚嚇趕緊關水閥奪路而逃，腳下發滑摔倒，瞬間失去意識.起身後發現右部眼眶上下各二釐米傷口，鮮血糊滿臉龐，口腔內部損傷，眼鏡鏡片磨壞腳架彎折。由於屋內電話不能聯絡前台趕緊請同事聯絡，我前台來查看後承諾醫葯費眼鏡費各種補償。後來定了出租，讓我一個人去醫院治療。早三點左右，我獨自完成五個小時的縫合治療手術後返回，前台拒絕付款出租費用。21日一個上午無人過問，後來我反覆忍痛和不適和各個輪班員工交涉，直至21日晚七點才收到郵件，説衹退一晚房間費以及晚退房來解決抱怨，不再付款其他任何費用，我對該方案予以拒絕。酒店態度極其傲慢!強烈要求攜程幫助追責，並封殺該酒店!!!

感謝攜程的幫助。酒店誠意是有的，衹是衞生服務和餐飲服務可能是管理問題或者是人員素質問題，的確有很多不盡如人意。經攜程幫助反饋，衞生工作人員立刻來改善。出門不能盡善盡美，要善於和當地工作人員溝通。全世界也真就咱們中國人最勤奮踏實，對別的國家的服務員，就別太過要求啦。

房間升級了City View 很滿意

房間設施跟酒店宣傳照片差不多，感覺還行！前台服務有待加強，除了一位中國人的前台服務不錯，其他幾次與前台溝通，都態度比較冷漠。另外，入住交了房費，還另外扣了我100刀，説是按金，退房後要40天內返回！無語😑

服務式住宅幾好，前台服務員態度好好。 衛生程度好好。位置有少點遠距離city, 腳程15mins