Premier Inn Southend On Sea (Eastern Esplanade)

Lovely big clean room with tea/coffee making facilities plus a sea view which I hadn't expected. Parking is £7 for 24 hours payable on leaving - voucher to scan to enable payment is given on check in. Staff friendly. Usual Premier Inn standard which is a compliment.

The room had a side sea view, which was nice, and was pretty clean - also ✅. Hotel reception were good - when they were there! Change in who now provides food and operates the bar - really poor! Breakfast was average, or below. Food was not hot, Luke warm at best. The fried eggs - we overheard a lot of complaints; like rubber etc. They did look awful, so we didn't have any. The bar: Doesn't open until 5pm, therefore you aren't able to sit in the lounge/bar area during the day for a lunchtime drink of any kind, alcoholic or not! So basically, stay in your room! Also, they will not serve non residents!! We had a social gathering Friday night, and Saturday night and residents had to buy the non residents any drinks they had, as the staff were not allowed to serve them drinks OR food!!! What a ridiculous policy!? Really unwelcoming and inconvenient. Unless they change back to Brewer's Fayre, or something similar, we'll find somewhere more accommodating and reasonable to stay!! Which, btw, many people were saying - so you are going to loose a lot of customers with these policies!!

Room was clean and not a bad size. Good view over the seafront. Parking easy and secure. Breakfast was good, with a good selection. 3 stars given as the room was unbearably hot and you can’t open the window at all, so no air. The aircon stated 17 degrees it was far higher all night to the degree that entering the room after breakfast was like walking off an air conditioned plane in a hot country. We reported the issue to Premier inn but they dismissed our feedback suggesting it was working properly. Disappointing.

Spotlessly clean. Staff were very helpful and friendly. Comfortable bed and room . Close to all amenities . would visit again

The rooms are as expected, that's about as good as it gets unless you know the staff from what I've witnessed over the duration of my stay. No one watching reception during the day and don't answer the call for assistance bell. The restaurant if you can call it that is beyond a joke. Watched 4 separate guests who had meal deals walk away without food as they informed them they were to busy yet only 10 customers in what looks like a 100 capacity restaurant. 2nd experience of the restaurant was seeing peaople turned away cause theve not booked yet only a handful of people in the restaurant then placed my order along with the other 6 customers to then wait over an hour and to be told that the till system hasn't sent orders through to the kitchen yet the couple who knew the staff had been in and out in the time everyone else is still waiting Final straw someone has just asked the staff whilst I'm writing this review if the food was anygood to which they replied NO that says it all, avoid the resturant or expect to be disappointed

The hotel was fine but in room 312 the air con kept us awake all night, If I turned if off the room soon over heated as there are no opening windows in the morning the reception response was some what indifferent as they do not have good sleep guarantee.