Premier Inn Southend Airport

Absolutely wonderful staff. Reception staff were amazing. On it and so fun, made our check in a super experience. What more can I say...great time and thank you so much.............nothing else to say really. Ok staff lovely, room lovely,

The sheets are not big enough to tuck in (as mattresses are deep which is lovely) thus getting a very uncomfortable night's sleep as sheets ruche up and there are also no fastenings on the duvet covers which results in the cover separating from the duvet. Very strange and such a shame. The sheets do definitely need changing at the very least so that they fit! The car park was full of very large and other varying sized builders vans & trucks and it was difficult to park safely

Our second time of staying here, as it is conveniently placed for a family visit. Staff were friendly and helpful. The room was exactly what we would expect; clean and comfortable. Unfortunately, whoever was in the room above us had no concept of moving quietly around their room!

THE POSITIVE : Hotel overall is clean and house keeping staff are polite and happy to help, reception staff are professional and always say hello with a smile. Rooms are as advertised, so they will meet your expectations. Big Tesco across the road and open till 12pm, also petrol station. THE NEGATIVE : If your room is on ground floor then you'll hear the guests above you move around in their room, other than that there's no other noise. The night weekend staff (two men), are either outside smoking , asleep at desk or on their mobile phones with headphones and your lucky if they even look up to acknowledge you. They also don't bother wearing the appropriate uniform, they ruin the hard work that all the other staff do by not making you feel welcome. I've seen the female night staff cleaning windows, hoovering, moping, ironing and emptying the outside bin, these two men do nothing.

Such a disappointment. Have stayed here many times for many years. It just gets more tired. Last visit I was put in room 2, a disabled room that was quite frankly shoddy at best. I'm not disabled and if this is what is on offer for those that are its not brilliant. For me I had none of the good impressions that you see advertised and certainly not a good sleep on a standard double bed 18" off the floor. If booking I would ask whether its a standard room or better? The restaurant next door has always been good value for food and drink, if you don't want that the Tesco Extra on the doorstep is a Godsend!

Checked in expecting a warm welcome unfortunately the receptionist was rude and unhelpful. We was given our room which seemed the usual premier inn layout however the bed was uncomfortable pillows lumpy and cobwebs on the ceiling. The bath taps and plug was covered in limescale which made it look dirty paint was peeling in places all over room. We wanted to have a meal however the restaurant told us it was fully booked what was strange is that it was empty. This hotel is not the same standard as other premier inn hotels