Premier Inn Southend Airport

When we arrived on 8th January we were met by Chloe who apologised profusely that the lift was out of order even though this was hardly her fault. She insisted on carrying our suitcase up two flights of stairs. She was extremely professional, courteous and a real credit to her company

The hotel was very poorly maintained compared to other premier Inn we have stayed at. The room heater did not work and so was freezing and even when we changed room the room heater was blowing out warm air but it made the room smell really bad. There was also green mould on the curtains which also made the room smell. Overall the rooms need updating and air ventilation needs fixing.

Went to the restaurant for my evening meal. As I didn’t reserve a table, I felt I was an inconvenience when asked if I had reserved a table. I was escorted at 20mph to a table the other end of the restaurant and then by the time I got to the table, the lady who escorted me said that there was a limited menu. That was no joke. I am vegetarian and the only thing on the menu I could have was a Salad. When I questioned was this correct, she said yes and apologised. I declined the food and went back to the Premiere Inn reception and asked for my meal deal money back. I spoke with the Manager and she told me that there was a national issue with all Whitbread restaurants with the supply of food. She kindly gave me a plate, so I could order a takeaway and eat in my room. Unfortunately, there was no Chinese takeaways that would be prepared to deliver to the Premiere Inn due to distance. I ended up ordering a Dominoes Pizza which took an hour to deliver. Eating at 9pm, was not my idea of eating at a reasonable time. I then decided to call Customer Services the day after to raise my disappointment. To my amazement, they wouldn’t speak with me unless I had my reservation number. I explained I was driving, but I was confident they could find me by my email address. This was declined and when I asked for a Mamager, they terminated the call. Now that’s Customer Service…NOT!

I don't usually write reviews about franchises as it is the same most of the time but with this stay I would like to appreciate the evening receptionist gentleman's prompt help with checking in last night. We arrived with a sleeping baby and he basically dropped everything (even though he was very busy) to help us get to our room as soon as possible. We also asked for a cot bed when arrived and it was with us within 5 minutes. Many thanks for his quick help and kindness.

Stayed overnight with family to enjoy Southend and was much cheaper than the Esplanade. Everything was perfect. Staff helpful and comfy bed. Ate at the Beefeater which had efficiency and caring staff which catered for allergies. Thank you

Room was a bit tired looking, funny smell too. Needs modernization as lacked basics such as USB charging sockets. Had a long drive and a funeral to attend so tried to get an evening meal in restaurant only to be turned away as had not booked a table and told they were not accepting walk ins despite staying at hotel, very disappointed.