Aqualine Apartments on the Broadwater

I have stayed at Aqualine 3 times, each time, excellent, great, freindly service, was allowed an earlier checkin, eah time the apartment was clean, and tidy, and everything worked properly, i also got

Third class service and specially management is very very poor. Forgot the name of that manager but he is the one who handles bookings and refunds, never received our 4k, trip got cancelled because if covid restrictions + flight got cancelled, called him, never got proper answer, said we've prepared everything so if you wanna come here or not up to you.

Aqualine Apartments just warming to anyone wanting to book here in Gold Coast that they may just decide to cancel your booking the reason was they said they "We encounter far too many fraudulent credit cards these days and don’t wish to take the risk in this case" even though the card holder would be there with ID and credit card used which meant we had to find a hotel which was more expensive as they cancelled not to far before we were traveling in Nov this year what I believe the real reason was as we had a good rate and they wanted more money as there was nothing available after they said they cancelled booking I paid the deposit and it was only when I rung to give credit card details to pay the remaining amount they said ok which they were quick to get off the phone didn't want to talk it was Glenn and Bill who I was emailing and phoning then after off phone get that email about didn't want to take booking I wouldn't recommend this place as if I didnt ring might of turned up and not had a place to stay