La Bastiglia

Well, the view from terrace is great. And that is all. It is not more than a 2 star hotel...... The hotel is not a new one. You have to walk 13 steps to get to the lobby from the street and carry your luggage. The staff at the reception hardly speaks any English. Aquistic isolation does not exist - you can hear everything what happens in the bathroom in the next room. The faucet of the washing basin in our bathroom was incredible noisy.The warm food at breakfast was served slowly and not in enough quantities (especially when the large groups stayed in the hotel). No private parking - as informed on the website. Either paid garage of public parking for fee. Definately not worth the money you have to pay. The only person who was smiling and working properly and trying to make our stay really nice was Negi, the waitress in the breakfast room.........

‘Boutique hotel’ it may have been in the 80s but the hotel is now in need of a full refurb. We had a large but dingy bedroom with mushroom paint and largely bare walls. Tiny shower with malfunctioning dripping head. No bedside lights (though we were provided on request with lamps from the restaurant). Don’t-steal-me coathangers. The bathroom had badly sited holders for dispensers of a multi-purpose gel, instead of differentiated products. Although the hotel was fully booked, its restaurant is closed every Wednesday, so we had to put our wet walking boots on again and go out into the rain for dinner. Hotel is understaffed. Breakfast was quite good: properly served coffee, scrambled eggs, toaster available for bread.

This hotel is built on several levels on one of the highest points of Spello and within the town walls. That means a lot of stairs/steep climbs to get to hotel and within the property itself, so be careful if you have mobility concerns. I don't believe there is an elevator if you need one. The Staff at the front desk are not very attentive or engaging, but everything else about this hotel is very good. The rooms are large, clean and very well equipped. The breakfast staff are great; they work hard to keep the plentiful offerings stocked and the area tidy.

This is only 1 of 2 hotels during my 7 week stay in Europe that beat my expectations! Just walk by this place and you'll want to stay there. I went in April 2023 so prices were low and I went with a room that had a very large shared patio with amazing views! Nobody else was using the patio so that didn't hurt my positive experience. Staff was very nice and a pleasure to see. Breakfast was included was a nice bonus! I had to book on their website (vs *********** or **********) but got a confirmation number and all worked out.

We have just spent a wonderful ten days at La Bastiglia and we’re looked after so kindly by the great team of young workers - Arianna, Chiara, Eri, Daniel, Mattia and one other whose name I lost - for whom nothing was too much trouble. Every morning and evening we were welcomed by their smiling faces and they helped to make our stay very special. We hope to return in the future.

Arrival at the hotel reception we were met by a rude lady that after asking for our passports, stated we could pick up them up three hours later. Said she needed to put in our information. Returned three hours later, it was still not ready. Paid extra for an updated/deluxe room with terrace. We received a tired old room that was not clean and a shared terrace with three other rooms. Weather was warm and air-conditioning was turned off. Went to the front desk and she refused to turn it on, said she was cold. She then said we could just open up the patio doors. Well, couldn't do that without hearing other guests on the shared patio or smelling smoke from their cigarettes. There was also a smoke stack from the kitchen on our patio which we smelled constantly. Not to mention it was not safe to have doors open with other guests having access. What a bad experience, avoid this hotel!!!