Courtyard York

I cancelled my reservation a week prior to my stay. I was still billed-on my company card for $748.00. I called the hotel when I was billed and they saw my cancellation, and knew I hadn't stayed, but could not help me. I have emailed the customer service corporate email account. Received one email back in response asking for information, which I provided. I have gotten no responses since and the charge still stands.

Stayed 2 nights for a volleyball tournament. The check in attendant was pleasant and welcoming. One disappointing fact about our stay was while taking a shower, the fire alarm went off in our room due to the steam coming from the bathroom shower. We were surprised that no one bother to call and or check in on us to make sure all was well. A huge safety RedFlag if you ask me. As far as our stay, it was average at best. Room just ok. Some missed housekeeping opportunities. No upgrade for lifetime elite member and no courtesy coffee for guests especially during these fridged cold months.

I've stayed at this location many times over the past several years. As such, I've come to know what I need to make this a good stay. The walls and floors resonate sound, the area seems sketchy, and even after trying the hotel that basically connects by parking lot, this has been the lesser of evils. I think next time I'll try one of the new properties that I had been avoiding. After communicating with the front desk and being assured some room requests would be met, when I checked in, they had not actually held to their commitment. So, I had to deal with noise from sides and above way later than is reasonable. Next, after staying here many times over the past several years, I was hit with a parking fee of $3.00. For parking in York. Seriously? What's next, a towel fee? Don't kid yourselves, this is not some city-location where parking is tight and this fee is justified. It's a rural/industrial area with a massive empty parking lot for a distribution center across the street. Work your costs into your rate, but don't nickel and dime us, it's just insulting to your customers.