President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

There’s no towel at all in the bathroom!

Our stay here was very short but we couldn't fault the hotel. We arrived late evening, check in was quick and staff at desk very friendly. Room was large, comfortable and clean. Used the gym the next morning, it is small and basic but perfectly functional with towels and water provided. The hotel is airy and spacious and the parking garage is very safe. Parking is a public car park but is attached to the hotel and cost $7 for the night. We left again in the morning and didn't eat in the hotel but would stay again.

The hotel is an average property with below-average fees and customer service. The location is good, but there is little to offer here otherwise. The rooms are a bit dated. The showers are in bad need of new nozzles (4in round nozzles with half the sprayers stopped up). Elevators are being renovated and very slow. Absolutely no benefit to Diamond status here: no late checkout, no recognition, no upgrades despite plenty of availability, etc. Fees: $7 parking with no in and out privileges, $75 for late checkout, no water in room, $35+ for a room with a refrigerator (business class or suite only).

Don't bother if you are a business Diamond member. If you finish your job early, can't leave without being charged $107 extra per day for every day that you leave early from the original reservation. Parking is $7 a night. Diamond members get a $15 credit per night that can be used for they breakfast that they charge for. Too bad they charge a whopping $20 for the crappy buffet, so you still end up paying $5 for a meal usually free for top tier customers. The rooms are old, not worth the price. This place is all about the charges, not customer service

Nice hotel. There was a convention going on when we visit, so it was very busy. The elevators were not all working at the time of our visit so that was frustrating. The breakfast buffet was very good. Had a wonderful dinner at the restaurant. Easy parking next door. Cheap for city parking.

Only one elevator was working, unless you wanted to fight with housekeeping over use of the service elevator. Housekeeping never showed up to clean my room. The air conditioner barely worked. I would not stay here again. I checked in late at night. The parking garage is was difficult to use and the desk clerk made me feel like I was imposing on her when I checked in.

A very positive experience overall. The hotel is older but it didn’t impact our stay one bit. Our room was in good shape and appeared to have newer furniture. We used the hotel pool (good size hotel pool) and restaurant which served us a good late night meal and is open til 10pm on weeknights. The hotel is in a perfect spot for exploring Springfield with the Lincoln Museum, Old State Capitol, and Lincoln Home within a few blocks. The current state capitol is about a 10 minute walk. We took advantage of the Starbucks across the street and Coldstone Creamery 1 block away. The Lincoln Doubletree was the perfect spot to stay for this overnight.

This place is absolutely disgusting!!!! For a HILTON this was not a quality Hilton hotel, this place was filthy, the elevators didn’t work I had to walk 10 flights up the stairs, the hot tub was out of order and covered in mold next to the pool. I was there for the cheerleading comp 2024 and it was absolutely disappointing! For $600 for 2 nights this was place is a joke, what ever each team paid this was not worth it at all!! Our school paid 10k to be here this weekend and it was so so disappointing!

Being a HH member means nothing. I haven't stayed yet, but if the stay is anything like what I've experienced so far, I won't be going back. Be careful when booking a HH rate. They will not let you cancel or change within 5 days of your stay. They realized there was an event, raised the prices, and made it so you had to book 2 nights to be able to stay the 1 you need. I don't think that's looking out for the customers. That's just taking advantage of the situation to make more money. Then.... the day before the event, the prices drop, yet they won't honor the lower price. I am being charged the higher price after already paying for 2 nights and only need 1. I was told the fees can be waived, it just depends on who you get on the phone. Apparently, I didn't get the right person. I'm contemplating just not showing up and paying the 1 night cancelation and leaving them with an empty/unbooked room for the 2nd night. That's how I feel I've been treated throughout this experience. If you're able to stay elsewhere, or book a non HH refundable rate, I'd do that. They definitely don't do anything extra for HH members. I'd say it is even worse.