Homewood Suites by Hilton Springfield Medical District

The room was clean, and the staff was professional and helpful. I would recommend this hotel for anyone who wants a nice place to get away.

Found bed bugs in our room. Reported to front desk, directly to Hilton and hotel. Not even a call or email from the hotel. Hilton direct said they handle on a local level. Highly recommend finding some place else. We will not be using Hilton anymore if this is how they treat their guests.

This seems to be a new hotel. Location is convenient to hospital and restaurants/fast food. Appealing decor and spotless. Nicely designed room. Comfy bed. Friendly and helpful front desk. Online check in was easy, as was using digital key.

This was by far the worst experience I have ever had at a hotel (of any brand). My family and I made (and paid for) our reservations in advance. However, when we arrived, the front desk clerk informed us there were no rooms available. She admitted it was her error. My wife, who previously worked in the hotel industry for many years in human resources, suggested they "walk" us to another hotel since it was their error. However, the front desk clerk said she had never heard of this term before and did not know what to do. (To provide context, we had driven more than 5 hours and were exhausted when we arrived. My 82-year-old mother, who was traveling with us, was very stressed out about this situation as we had to wait in the hotel lobby for hours. The hotel clerk, who had been left to work the shift alone, was scrambling around. It was chaos. Management should have never left this clerk alone during the busy Memorial Day weekend. That is a clear sign of the poor management of this hotel property.) After sitting in the hotel lobby for several hours, we were finally provided one room. The front desk clerk, who was working alone, did not have a second room for us. She stated that there was a vacant room, but it would need to be "deep cleaned" because a medical emergency had happened in that room earlier that night. The room next door was available because the person who had checked in only stayed a few hours then left. However, that room was not clean, and housekeeping had already left for the day, so she (the front desk clerk) would have to try to clean the room herself. When we were finally given access to the room (hours later), we discovered it had not been properly cleaned, and the bed-sheets were in disarray. The next morning, the manager apologized and acknowledged that it was her fault for taking off work that day and leaving the front desk clerk alone at the hotel. The manager also stated that we would receive a full refund for both rooms since what had happened was the hotel’s responsibility and it was not acceptable that we had to go through that, and she would check with the general manager to add additional Hilton Honors points to our account (in addition to the full refund). We left the hotel, believing the issue had been resolved, but later, we received a phone call, in which the manager we had met with during checkout stated that she had tried but was unable to give us a refund because we had prepaid for the room (I guess the lesson is, you should never prepay for your stay. Otherwise, the hotel will try to deny a refund, even if they overbook the hotel, which is their fault, not the fault of the guest). The manager said, instead, they would give us enough points for one night’s stay for one room only. This is not what we were promised when we originally met with the manager during check out. Even after admitting that she had attempted to get us a full refund, she later denied ever offering us a refund at all. Not only did this propert

Stayed at this location for one night as part of a road trip. This is a new, modern, and pleasant location. The room we stayed in was great. The bed was very comfortable. Breakfast was good. The area is good with many dining options nearby. The staff is very nice and professional too. Would stay here again.

So clean, staff great, Breakfast great. New hotel. So roomy. Perfect location. Very safe neighborhood. Should be #1 on TripAdvisor. Halls are safe and pretty. Full kitchen, free water bottles in fridge. Will stay here again when in Springfield