The Old Quay House

We stayed one night after attending an old friend's funeral and then travelling onto the wake at the Old Quay House. So not a good reason for us to be there but the Old Quay House team could not have done any more for us (including sorting out my food allergies). Our en-suite Sandpiper Garden Lodge was fine as was the food at the wake and then again in the evening. The bar drinks were fine (including a decent pint of Guinness) so that we could all give our departed friend a good send off too. It was good to be able to do this in such a nice location and Birdies breakfast was fine the following morning . We are likely to return to the Old Quay House for a longer stay under better circumstances .

The lodges are very well equipped and comfortable although the wash basin’s small size is the only point needing improvement. Birdie’s Bistro for breakfast within a 5 minute walk at 10% discount proved to be excellent. Apparently the comments above are insufficient so I’m tying this to make up the necessary 200. Hope this world now.

on arrival Richard was very helpful with information,when entering number 7 all seemed good on the surface nicely furnished However,we left after one night of a two night stay,black mould on tiles/ sealant in shower/ hand basin,toilet smelt of sewage after flushing,smelt damp, fridge also smelt and was extremely noisy,being an ex Housekeeping Manager these standards are not acceptable.

I am a local who decided it would be nice to hold my 50th birthday meal at a place I have known all my life. I called and was told that there was another booking of 16 on the same night and that the kitchen wouldn’t be able to handle two bookings the same size, I questioned that they hadn’t asked a time (do we wouldn’t clash) but was told it didn’t matter what time. It was too stressful to ask the chef to cook for 32 people in one night. I could’ve laughed if I wasn’t so upset. I know the size of this venue and to say it wasn’t able to cater for us was ridiculous. Then when I asked for the owners email address so I could complain the call was cut off. When i called back the ‘manager’ Chris, laughed at me and said I was being overly sensitive and maybe I could book on another evening (not my birthday) to which I replied that I’d be leaving this review and taking my business elsewhere from now on. Customer service, what customer service? Avoid!!!

Lovely hotel with Lodge rooms away from the bar so really peaceful and quiet. Amazing views of the Estuary from our room which was super clean and comfortable. Coffee machine, plenty of teabags and fresh milk in the fridge which was a nice touch. Staff were friendly and helpful.

All the staff were very helpful and friendly. Some remembered us from a previous stay. Food was exceptional and a great range of drinks available. Weather was amazing too. Stayed in the Kingfisher lodge. Superb views of the estuary and all its wildlife.