St. Ives Holiday Village

My family of 9 and myself enjoyed our stay here. The staff were amazing, helpful and friendly and always went the extra mile to make us welcome. For anyone who wants to make memories to last a lifetime, you must visit here. Thank you for having us

We stayed four nights in this fantastic location from start to finish the staff were more than helpful, friendly amd very informative. The price was fantastic. We booked a gold Lodge and it was a real home from home, it was far better than we were expecting, warm and very cosy. It's central location meant we could easily get out and about to see everything we wanted to and more. We would without a doubt stay here again thank to all the team, for making our stay memorable, specially the reception team and Scott who was a fantastic bingo caller all round entertainer.

As a family of 4, 2 children, 1x15 yr old, 1x5 yr old the park is perfect! I was put off at first by reviews however I feel these were very unfair, the manager is brilliant, couldn’t do enough for you, the staff absolutely incredible! 5* from us. We will be back x

No mention of steps to get into hotel No toilet for change overs Shower was black mold Ceiling had collapsed outside our room Carpets disgusting Staff meetings outside our room

What a brilliant stay yet again. The parks really coming up a level and I’m really excited for the renovations of the main building as this desperately needs it but everything else is great! Christina is really something with her amazing attitude she leads the team from the front and chips in wherever she is so I want to say thanks as always to her and the team. Looking forward to next year and hopefully the new buildings being done as well!

Stayed here last week and had a 'gold standard' caravan with a hot tub. Arrived to holes in the wall above the radiator which my 2 year old got a splinter from. The palce was filthy. We found mould in the double bedroom cupboard. The decking was filthy and covered in water balloons and sand. I called head office and was advised to speak to the manager on site. Spoke to reception and was given a £35 voucher to spend on site. We were offered to move but it wouldn't have a hot tub, which was what we wanted, so we didn't move. I asked to speak to the general manager as I wasn't happy with the state of the caravan as a whole and Toby (who was very nice) took down my details for the manager to call me. He agreed it wasn't up to standard and apologised. No call was ever received from the manager. So after 3 days I went back to reception and spoke to Christine who told me that I shouldn't expect much from the caravan as it's 7 years old and there will be general wear and tear. I was told this was stated on their website (it wasn't) and that they do platinum and platinum plus and if I had booked this the standard would have been higher. I was told this was a cheap price due to being in St Ives, Parkdean charge more, and that they rely on guests to report faults. They had booked a replacement board for the one that had holes in it and that would take several weeks to come. When I told her I was dissapointed as I worked hard and paid £1000 for the week and expected a 'gold' standard caravan she said there was nothing she could do. When I told her my daughter hurt herself she gave us a further £145 refund which was appreciated. The head maintenance man Nigel was very friendly and very helpful and came over straight away to tape it up for us. This whole place is run down and needs renovating. The park was so old and run down. The swimming pool was also very run down. The toilets at the club were disgusting every night and often had broken seats and no toilet roll. The arcade isn't manned so when the machines didn't work (which was daily) we had to get someone from the bar staff to come help. On the plus side, The bar staff and entertainment staff were so lovely and friendly. If it wasn't for them we would have left. There were so many people complaining about the state of their caravan it was shocking. Won't be going here again