Hilton Malta

Perfect hotel

During check-in, I was informed that if I booked breakfast in advance, it would cost €22 per person, whereas the price would be €25 per person without prior reservation. Based on this information, I decided to reserve breakfast for the first day of my two-night stay at the rate of €22 per person. However, upon checking out, I noticed that I had been charged €25 instead. When I pointed this out to the front desk staff, Ms. FACO, and explained that I had booked breakfast at the €22 rate during check-in, she simply stated that there was no record of it and insisted that, according to hotel policy, I had to pay €25. While the difference is only €3 per person, if it is indeed Hilton Malta’s policy to make guests pay for the mistakes of their front desk staff, I will not be booking a stay here again. Additionally, I was dissatisfied with the way Ms. FACO handled the situation—her attitude was dismissive and unhelpful, making the experience even more unpleasant. Aside from this issue, my stay was comfortable.

Second time stay in the Hilton St Julian’s Bay in Malta. The hotel is superb in every aspect. We chose an Executive Lounge access room as breakfast and evening canapés are excellent. The location is brilliant with hundreds of shops, bars and restaurants within easy walking distance. The pool area is fantastic with an easy to use sunbed butler service for food and drinks.

Everything good but the coffee shop work people not kind

The hotel washroom has lots of ants and the hotel staff cannot figure out where does it come from. The next room and upstairs made huge noises everyday by pulling furniture back and forth. The lift never works and I have to hand carry my luggage to check out after waited for more than 5 mins. The hotel wanted to charge me for 7-day parking while I don’t have a car. Despite I explained all the booking is prepaid and everytime I consume I was asked to pay immediately, the reception insisted that they needed to confirm with someone while I was running late due to the stupid lift and lengthy discussion already. Will never come back again.

The facility is well maintained despite it has some age. The staff is polite and friendly. Food is good especially it has a Thai restaurant in it and the Avenue which is very reasonably priced with lots of options. The sink in the bathroom is clogged so the water fades slow. During the day, the room upstairs may have furniture movement that creates quite a bit of noise. The surrounding district has lots of bars and therefore the streets are not super clean. But the location of the hotel is next to the sea and within hotel premise it’s very comfortable.