Hitta 4-stjärniga hotell i Hakuba

Highly recommend to group travelers, such the best scenery mountain background, Perfect !!!!

We had an absolutely wonderful stay at this property! It truly exceeded all our expectations and provided the perfect setting for our family getaway. From the moment we arrived, the caretaker's service was truly exceptional. They were incredibly welcoming, attentive, and made sure we had everything we needed throughout our stay. Their warmth and professionalism made a huge difference. The house itself was spotlessly clean and very well-maintained. It was clear that great care is taken to ensure the comfort and hygiene of the guests. As a whole-house rental with three spacious bedrooms, it was perfectly suited for our family. There was plenty of room for everyone to relax comfortably. One of the major conveniences was the fully equipped kitchen. It had every single cooking utensil and appliance we could possibly need, which made preparing meals for the family easy and enjoyable.

Overall, our stay was enjoyable, and the chalet matched the photos. However, I’d rate it 3.5 stars due to poor value for the peak-season price. Check-in instructions were unclear, leaving us to search for our villa in the cold. There were no manuals for the heater, boiler, or washer, and the boiler kept turning off unexpectedly. The concierge was attentive, but these issues dampened the experience. These manuals / improvements / attention to detail should be easy fixes for the management company, but a major oversight for a company that prides itself on hospitality.

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!