Hitta 5-stjärniga hotell i Melbourne

We had multiple issues with our 7 nights stay. Which some has been addressed and fixed immediately. One thing we do recommend to confirm check upon arrival or when booking. Lack of view - we’ve booked the 1 bedroom premium room. From the pictures it looked like floor to ceiling big windows with open view but we were assigned to a room situated in the heritage floors (2nd) which the windows are 1.5m high so have to tippy toes to see the view. Limited sunlight also, bathroom has no window. Issues we encountered 1) hall way light - wasn’t working on the first night when we checked in at 11pm. We couldn’t even find our room number cause it was so dark, we used the torch on our phone. Wasn’t a nice first impression if you are scared of dark hallways. The sensor was fixed the next day. 2) phone wasn’t working - so we couldn’t contact the front desk. We got in late with a toddler, so we put on ‘do not disturb’ sign but someone banged the door at 8am, to reach us to ‘fix the issues’. Not sure why can’t they just slip us a note under the door. 3) so many flies - the breakfast restaurant have serious pest issues. There were more than 10 flies flying around the buffet and the tables. We didn’t feel comfortable eating there after one visit. The whole duration of the meal, we were waiving off the fly. Major hygiene concern! 4) housekeeping was very average, barely cleaned the room daily. Only made the bed. 5) overall the staff were all friendly, special appreciation to the male staff at the breakfast room. The lady duty manager didn’t seem friendly, carries an attitude and likes to talk over you. Location is great, round the corner from the tram line. Will I stay again, most likely not. Feels more like a 4 star hotel, definitely not 5 star.

First time we stay at Park Hyatt Melbourne and the experience can't be better. The hotel is a little far away from the middle of the city but it has its own advantages such as better gardens, more quiet and also pretty spacious courtyard. The hotel and rooms gave me a touch of the 1900s decoration style, which is pretty impressive. The room was spacious and well equipped, and I was especially loving the Le Labo brand used in the bathroom. The fine dining experience was truly amazing, with pretty good acoustic music. Overral, the stay was pleasant, and I would definitely visit again.

Had a comfortable stay for 3 nights. Hotel about 15-20mins walk from city centre and can pop onto tram in free tram zone. Toilet bowl had a smelly drainage smell which holds presence in the air everytime you flush, was pretty unpleasant.

We stayed for our anniversary. I listed that it was the case at the time of booking. On check-in, Alicia at reception congratulated us, notified us that we would be upgraded and sent a bottle of sparkling wine to the room for us. The room (level 21, rm 25) was stunning with views of the city, clean, well-appointed and big, classic design, and luxurious. The price is a splurge but lively. The complex itself is great with quite a lot to do beautiful food and wonderful staff. It is about a 5-10 minute walking distance away from the multi-level carparking if you choose not to use the valet.

If you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas. 📍 Prime Location Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience. ✨ Impeccable Cleanliness From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule. 👨💼 Friendly, Attentive Service Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest. 🧭 Thoughtful Facilities It’s the little things at Quay West that stand out: • A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack. • In-room laundry facilities saved me from hunting down laundromats mid-trip. • The comfortable lounge and communal spaces offer a quiet place to work or unwind. • Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown.

We initially booked just two nights at the Grand Hyatt Melbourne, but the outstanding service we received made us extend our stay—and I’m so glad we did. The level of attentiveness and genuine care shown by the staff truly elevated our experience. One moment that stood out was during breakfast. My husband asked a staff member at the pastry section whether the items were halal. She explained it to him politely, and to our surprise, about 15 minutes later, the Assistant Director of the restaurant, Mr. Albert, personally came to our table. He took the time to explain the halal options available and even assured us that eggs could be prepared using separate utensils. While I was getting bread, Mr. Albert noticed and came over again, kindly asking if I would like my eggs prepared then. He immediately instructed the chef to prepare eggs and nuggets for me and told me to sit comfortably while he arranged everything to be brought over. His thoughtfulness and proactive service left a lasting impression. It’s rare to see such initiative and care, and it made me feel confident that I had chosen the right hotel. I will definitely recommend Grand Hyatt Melbourne to my family and friends. The hotel is fortunate to have a staff member like Mr. Albert—he truly deserves recognition for his outstanding hospitality.

We had no idea there was a downstairs section, but the more we experience this establishment the more we liked it. Downstairs has a restaurant and bar even though we only had breakfast the next morning, we can’t wait to head back and try the restaurant.  Customer service was outstanding, the kind that you only experience in the United States. The whole staff went above and beyond to make our stay memorable. The room we had was very spacious including the bathroom and shower (no bathtub) and it was very clean. The only downside was that the bed was very firm and pillows soft, I prefer to feel like I’m sleeping on a cloud with a firm pillow.  We left feeling like the hotel didn’t have that business transaction type vibe but rather we were family, everybody was so friendly and we will definitely be back.

On 24/6 I ordered fried eggs during breakfast, yet the quality of the eggs were not up to standard, yolk was not normal and with no taste at all, yet I ordered same on the next day with a different chef, that was back to a normal egg, I wondered Sheraton would use such quality of eggs! Another opinion is that gym room facilities are not enough, thanks!

Hotel location id good. No major complain just that after the checkout there is a charge on my credit card later the day. There is no reason provided by Pullman Melbourne City Center so I am unsure what it is about. Tried to reach out to the hotel but so far nobody has get back to me. If you book this hotel, please make sure you settle and confirm everything when you checkout to avoid the same incident as mine

We stayed altogether three nights here. The hotel was converted from a historical building dated back to 1890s . We enjoyed the stay-included breakfast at Alluvial restaurant. It got charming vibe. the King Classic room we stayed is spacious consider it is in zone 1 of Melbourne. The hotel is in walking distance to many of the Melbourne city attractions we are even able to take some rest in the room in our planned city walking trip in the middle of a very hot summer sunny day. The bathroom provides Byredo toiletries which we like. However, the decor is a bit dated and need refreshing and we are not happy with the service level of the staff. For example, the phone handfree function is not working properly; the safe is according to the hotel ”in the process of replacement” and not working either; the call to ”Instant Service” for help often took more than 5-seconds ring especially during the night time. There is even a false fire alert during one of the morning time of our stay. I doubt it is a standard of Intercontinental hotel or a 5-star rated hotel. For whom consider staying at this room type of this hotel, please note the windows is fixed and facing the hallway so the room has 1. no natural sunlight 2. no fresh air and 3. needs closing the curtains all the time if you prefer privacy. Another point worth noting is the bathroom floor is very slippery after bath, I would call it a death trap if you wear the one-off slippers that is provided in the room as you can easily get a slip and fall on the bathroom floor even for a grown adult.