Hitta 5-stjärniga hotell i Melbourne

"We initially booked just two nights at the Grand Hyatt Melbourne, but the outstanding service we received made us extend our stay—and I’m so glad we did. The level of attentiveness and genuine care shown by the staff truly elevated our experience. One moment that stood out was during breakfast. My husband asked a staff member at the pastry section whether the items were halal. She explained it to him politely, and to our surprise, about 15 minutes later, the Assistant Director of the restaurant, Mr. Albert, personally came to our table. He took the time to explain the halal options available and even assured us that eggs could be prepared using separate utensils. While I was getting bread, Mr. Albert noticed and came over again, kindly asking if I would like my eggs prepared then. He immediately instructed the chef to prepare eggs and nuggets for me and told me to sit comfortably while he arranged everything to be brought over. His thoughtfulness and proactive service left a lasting impression. It’s rare to see such initiative and care, and it made me feel confident that I had chosen the right hotel. I will definitely recommend Grand Hyatt Melbourne to my family and friends. The hotel is fortunate to have a staff member like Mr. Albert—he truly deserves recognition for his outstanding hospitality."

"Overall our stay was good. We had a little bit of an issue with the hot water in our shower, but it wasn’t the worst thing. I was a little bit disappointed that no one congratulated my partner and I getting married during our stay. I had mentioned it in the notes prior to our stay. We weren’t expecting anything complimentary, but just a simple “congratulations” or acknowledgement would’ve been nice. We found the concierge and restaurant workers to be a lot nicer than the service desk workers."

"Stay at many RC’s and this is just as good any. Great for Melbourne as most hotels are very dated. Great views, good bathrooms and comfortable beds. Rooms are well sized. Housekeeping fantastic! All staff really friendly in general. Breakfast was good, not a huge amount of options but everything was high quality and fresh. Valet was great, always very friendly and quick, no matter how busy the hotel was. Would definitely stay again."

"Location is greT( although don’t expect much of a view)  Service differed from one staff member to another, some were quite rude and abrupt , and the there were some who were great! Overall I don’t think it’s worth the price as you don’t get the luxury feeling you expect from a five star hotel, but it does the job !"