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Publicerades12 jan. 2026
Gästanvändare
We were very impressed with the hotel. The hotel is beautiful and clean, with a very nice design. All staff provided excellent service.
Special thanks to Max Lin, who was incredibly helpful, attentive, and always ready to assist us with everything we needed, which truly enhanced our stay.
Although the hotel is a bit far from the city, it is very peaceful and quiet, with a beautiful beach and a great atmosphere. Ok We really enjoyed our stay and would definitely come back again.
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Pris per natt från:2 777 kr
Publicerades28 feb. 2026
SantanaXie
Beautiful hotel, but unfair check-in delays need to be addressed
I really wanted to give this hotel a perfect score because the hotel itself is great, but a major operational flaw held it back.
The Good:
The hotel design is stunning—very modern and fresh. Our room was spacious, comfortable, and felt brand new. Our The breakfast buffet had a fantastic variety with lots to choose from, so great start to the day there. I also have to shout out the staff, who were warm and attentive throughout our stay.
The Mixed:
The amenities were generally okay, though I did notice a lack of bathroom loofahs (a small detail, but worth noting for anyone planning a longer stay).
The Bad (and Important):
The check-in process is broken. Officially, check-in is at 3pm, but we ended up waiting much longer. It seems the hotel allows guests to check out so late that housekeeping can't turn the rooms over in time. It’s really not okay to keep the next customer waiting in the lobby after a long journey of travel—it immediately puts a damper on your feeling towards the hotel before you even see the room.
Suggestion to Management:
I would strongly suggest that IHG enforce late check-out fees or stagger check-out times. Late departures for some guests shouldn't come at the expense of the experience for incoming guests.
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Pris per natt från:2 296 kr
Publicerades28 juni 2024
HISH
Our stay at this hotel was an extraordinary experience, made exceptional by the outstanding service provided by Elena. From the moment we arrived, Elena greeted us warmly and took care of our every need throughout our stay. She was always available for communication, whether in person or over the phone (or texting via WeChat) making sure that we were comfortable and well-informed.
Elena's assistance went beyond the usual. She helped us with translations, speaking fluent English, Chinese, and Russian, ensuring that language was never a barrier for us. Her dedication truly shone when she orchestrated a special surprise for my girlfriend's birthday. She arranged for the pianist to play a heartfelt rendition of ”Happy Birthday,” creating a memorable and touching moment that we will cherish forever.
The hotel itself is a masterpiece of architecture, combining luxurious comfort with a cozy atmosphere. The grandiose design blends beautifully with the tropical, jungle-like surroundings, offering a unique and immersive experience. The beach, with its clear white sand, adds to the paradise-like vibe.
Breakfast was another highlight, with amazing buffet that catered to a variety of tastes. Our room, complete with a private pool, was stunning and provided the perfect setting for relaxation. The entire staff was incredibly helpful and kind, contributing to the overall sense of hospitality and warmth.
Elena's exceptional service, along with the hotel's luxurious amenities, made our stay unforgettable. We highly recommend this hotel to anyone looking for a blend of luxury, comfort, and unparalleled service.
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Pris per natt från:2 773 kr
Publicerades19 maj 2025
Monika81
We wanted to convey our feelings after our stay at the Sangem Moon Hotel. It was one of the best holidays we have had, and we were most of the hotels 5* in Sanya. Starting with the service, a big round of applause for Lily from the reception, who took care of us from the very beginning. She took care of us every day so that we did not lack anything. Also a huge thank you to the hotel manager. A new hotel with beautiful apartments with a wonderful view of the sea. Breakfasts are incredibly delicious, made for the customer. Fresh juices, cookies, omelettes, Chinese soups and various specialties made us not want to go out. We gained a lot 😂😂😂 of weight. Infiniti pools on the 21st and 5th floors. A paradise for kids, swimming pools and a small aqua park made the time pass very quickly, and most importantly, the beautiful beach and direct descent to the sea were impressive 👍❤️. We heartily recommend it to everyone, and we will definitely come back there.
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Pris per natt från:1 265 kr
Publicerades28 dec. 2025
Anonym användare
The hotel has one water park for children and one large one for both adults and children. Both are super clean and there are guards at each slide super safe with children. It has an indoor playground that saved life during windy and cloudy days when we couldn’t use the pools. There is a small zoo and go cart place so the kids have no time to get bored. The room is clean and 4 water bottle replaced everyday during our stay. My son never wanted to leave.
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Pris per natt från:1 684 kr
Publicerades15 aug. 2025
Kemantha
🌟 DoubleTree by Hilton Lingshui Hot Springs – A Relaxing Family Getaway 🌟
We recently stayed at the DoubleTree by Hilton Lingshui Hot Springs and had such a wonderful experience. From the moment we arrived, the staff greeted us warmly (and yes, with the famous warm cookie!) and made us feel welcome.
The absolute highlight of our stay was the pool area. There was a dedicated kids’ pool with slides that our toddler absolutely loved, and a large main pool filled with plenty of pool toys available for use (though these came at an extra charge). The relaxing hot spring pools were also a treat, with several at different temperatures to choose from. A few were unfortunately closed during our visit, but the ones that were open were fantastic for soaking and unwinding.
Our room was spacious, spotless, and thoughtfully designed, with comfortable beds and a modern, calming décor. The balcony view over the lush greenery and water was a peaceful bonus.
Breakfast offered a good variety overall, but it leaned more towards Chinese cuisine with fewer Western options. Everything was fresh, the coffee was good, and the service was attentive, but guests hoping for a full Western spread might find the selection a bit limited.
We travelled with our 2-year-old, and the staff were exceptionally kind and accommodating. The peaceful atmosphere, well-maintained facilities, and beautiful surroundings made it a great choice for our family wanting a relaxing stay. While the hotel is located a little far from busier tourist spots, we found it perfect for a quiet getaway focused on enjoying the facilities.
DoubleTree by Hilton Lingshui Hot Springs is the perfect place to relax.
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Pris per natt från:658 kr
Publicerades1 dec. 2023
Gästanvändare
The hotel is nice but not as nice as expected. We stayed in the normal room. The room is big and Well equipped. But the details are not perfect . The room/furniture can get some renovation, cleaning. You don’t have a lot of choice for the soft drinks inside the room.
The area around the hotel is not very busy. Taxi from the costs a lot. You can‘t swim in the ocean.
Service was very Good. But the baggy car are not available very often.
The best is the breakfast. It was very good. Good quality and everything you want.
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Pris per natt från:4 015 kr
Publicerades21 dec. 2025
Gästanvändare
It's a little far from everything else. If you're hoping to do anything other than enjoy the resort or the theme park, it's going to be very inconvenient.. Service was acceptable with check-in only after 3pm. The room was pretty clean with acceptable beds. Book this hotel if you want to spend time at the theme park. The beach was excellent. Sand felt smooth. Some pool facilities were closed during my stay though.
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Pris per natt från:658 kr
Publicerades9 apr. 2026
Gästanvändare
這次度假酒店入住體驗滿分,必須強烈推薦!酒店整體氣派大氣,公共區域寬敞雅緻,設施齊全完善,出行度假十分便利。前台小湯服務熱情周到,辦理入住高效貼心,有問題都耐心解答,讓人倍感温暖。房間空間寬敞,採光通風俱佳,衞生打掃得乾淨整潔,床品舒適柔軟,住起來特別舒心。酒店位置絕佳,步行很快就能到海邊,休閑散步超方便。早餐種類豐富,口味地道好吃,吃得很滿足。整體服務與環境都無可挑剔,性價比超高,下次來還會選擇這裏,真心推薦給大家!
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Pris per natt från:509 kr
Publicerades6 apr. 2024
Aurelija
the only drawback is the hotel does not provide the airport or station pick up and drop off service
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Pris per natt från:697 kr