Hitta 5-stjärniga hotell i Hurghada

"Hotel is VERY OLD, highly needs renovations , quality of room and food is good but as a 4 star hotel and not a 5 star hotel at all. Pools are good"

"Subject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt Dear Trip.com Customer Support, I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform. I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order. However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for. We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution. I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience. Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved. This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking. I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted. Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities. Sincerely, Rania A. Elfarrash"

"Our overall experience at the hotel was incredible and outstanding, largely due to the exceptional human element. Having traveled to 82 countries and stayed in some of the world's best hotels, the genuine hospitality, friendship, smiles, and warmth we received here are second to none. The hotel's humble and caring atmosphere is what truly sets it apart. The food was mostly good, with some dishes excelling beyond one’s expectation or imagination for a holidays resort hotel. Our compliment to the head chef, sous chef, chef, specially patisserie chef and pastry chef, kitchen and serving staff and the restaurant measurements. · The Room: My specific room was a significant letdown. It felt dated, old, and was unfortunately very damp. · The Building: The hotel's very concrete-built, 1990 design was not to my personal taste. · Staff Conduct: My two worst encounters were with reception staff members, Ahmad and Farah. Their attitude was unprofessional and gave the impression they owned the hotel. Despite the issues with the room and the two staff members, we genuinely loved our stay. The core hospitality was so remarkable that we would very much like to return. A special mention must go to Mr. Hassan from the housekeeping team. His warmth, kindness, and attention to detail in looking after our room made our stay truly memorable. He is a credit to your hotel. The Exceptional Positives: 7.5 out of 10"

"Det var en trevlig vistelse i Prima Life Makadi. Personalen var mycket trevlig.Jag bad om ett rum på golvet för att se till att mitt barns pendlare lätt kan nås och de gav mig ett mycket bra rum med de specifikationer som begärdes. Maten var mycket bra, inte en enorm lista av objekt, utan med en smakfull smak. Animationsteamet var aktivt och de gör ett bra jobb som tränar gästerna. Jag vill tacka Ahmed från mottagning för hans anständighet och professionalism."