Hitta 5-stjärniga hotell i Hakone

"Check in took quite some time as there were many guests checking in at 3pm. The hotel has a western ryokan feel. It has 2 onsens which they alternate between men and women and I suggest going to both. The one on level 5 has a waterfall view. Dinner was buffet style and the variety was great. I super love the fresh Sashimi, the miso soup, the tempura and sushi, snow crab etc. Room was clean and spacious with our own outdoor Onsen bath. Would love to come back."

"I hope they improve the direction information because we were stranded there with out transportation to the train station on Saturday morning. Thank God for Mr. Hiroyuki who volunteered to drive us to the station to go on our way. The place is beautiful but needs more activities and entertainment."

"Our stay at the hotel was overall excellent, and we would still highly recommend it, especially for couples looking for a pleasant getaway. Almost everything was perfect—the room was clean and comfortable, the facilities were great, and every other staff member we encountered was polite and helpful. It’s truly a lovely place to spend time together. However, our check-in experience was noticeably unpleasant due to one staff member. She came across as unwelcoming and impatient, almost as if we were bothering her. She rushed through the process and felt quite pushy, especially when repeatedly questioning which language we preferred—even though we tried communicating in both Japanese and English. Her attitude made us feel uncomfortable and somewhat unwanted at first. Aside from this one incident, everything else was wonderful. We hope the hotel addresses such front-desk service issues so that future guests can enjoy a consistently welcoming experience from start to finish."

"It is one of the best hotel ever visited, the location is great, near to Gora station, direct bus to Gotemba premium outlet, the room is nice and clean with personal onsen, there are 3 private onsen can be used freely if available. There are even hand grind coffee equipment in the room for you to make coffee. Snack, drink, beer and all beverages are free. Their breakfast and dinner are outstanding, the dinner is 8 course cuisine, take almost 2 hours to complete. Highly recommended. Of course all the services come with a price of almost 40000 yen per person per day, but is really worth it. Will stay in the hotel again if revisit Hakone."

"Great private room spa, facilities new and clean, excellent buffet breakfast with a lot of food options, will visit again next time"

"Excellent hotel, very clean rooms, excellent service, very kind and helpful, felt like home. The grounds are very beautiful, the onsen is relaxing. I liked everything."

"Hmmmmm where do I begin. From the moment we arrived to the second we left, we could not have had a better time. The private onsen is the highlight of the trip. The spacious room and the beds on the beds they were so comfortable that we had had looked up the supplier and paid a visit to their store in Tokyo. Would definitely stay here again and totally worth it."

"A heaven for car lovers, and I'm lucky to be able to visit this place, and also enjoy the drive experience with a top-up. Location is slightly away from everything so you are stranded unless driving (you should be), and you're just minutes from Gotemba with so much choice for food and drinks compared to the hotels choices that were in my opinion limited and costly. Lastly, as the hotel was a part of the museum, it was a bummer that we had to pay to enter the museum despite the high cost of the hotel."

"We were looking for onsen with private bath on the balcony and probably hit the sweet spot. Unfortunately we had only 1 night stay, but it was fantastic. Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs. Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside. The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons. For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻 All in all, we wish we had stayed at least 2 nights as there are lots of activities around.  Thanks to Karaku staff for a warm welcome and tailored experience!"

"Nice service! English level of the staff is good. The western meal is good, especially the soup. The hot spring is good and I felt good with the skin. I left on the Valentine’s Day, I received a gift of a chocolate biscuit from the front reception of the hotel. I hope I will visit the hotel again."