Hitta 5-stjärniga hotell i Hakone

"Great private room spa, facilities new and clean, excellent buffet breakfast with a lot of food options, will visit again next time"

"AMAZING hotel. We booked two nights here towards the end of our two weeks trip and it was the best decision ever! Hotel was very clean and cozy. Staff were very attentive and kind. We could only book this room as this was the only available room at the time of my booking. I'd preferred a different room. But to my surprise I LOVED the room. The view of the mountain and autumn leaves were amazing. Even my husband who couldn't care less about nature and view in general fell in love. He soaked in the hot spring tub 3 times an hour for several hours! We both loved it. We could grab a dvd in the lobby to watch. I grabbed harry potter second and third movies to watch. How relaxing. Dinner and breakfast were delicious! And shuttle service to Kowakidani train station were a huge convenience! Would love to come back and book a different type of room in the future!"

"Our stay at the hotel was overall excellent, and we would still highly recommend it, especially for couples looking for a pleasant getaway. Almost everything was perfect—the room was clean and comfortable, the facilities were great, and every other staff member we encountered was polite and helpful. It’s truly a lovely place to spend time together. However, our check-in experience was noticeably unpleasant due to one staff member. She came across as unwelcoming and impatient, almost as if we were bothering her. She rushed through the process and felt quite pushy, especially when repeatedly questioning which language we preferred—even though we tried communicating in both Japanese and English. Her attitude made us feel uncomfortable and somewhat unwanted at first. Aside from this one incident, everything else was wonderful. We hope the hotel addresses such front-desk service issues so that future guests can enjoy a consistently welcoming experience from start to finish."

"It is one of the best hotel ever visited, the location is great, near to Gora station, direct bus to Gotemba premium outlet, the room is nice and clean with personal onsen, there are 3 private onsen can be used freely if available. There are even hand grind coffee equipment in the room for you to make coffee. Snack, drink, beer and all beverages are free. Their breakfast and dinner are outstanding, the dinner is 8 course cuisine, take almost 2 hours to complete. Highly recommended. Of course all the services come with a price of almost 40000 yen per person per day, but is really worth it. Will stay in the hotel again if revisit Hakone."

"I hope they improve the direction information because we were stranded there with out transportation to the train station on Saturday morning. Thank God for Mr. Hiroyuki who volunteered to drive us to the station to go on our way. The place is beautiful but needs more activities and entertainment."

"We were looking for onsen with private bath on the balcony and probably hit the sweet spot. Unfortunately we had only 1 night stay, but it was fantastic. Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs. Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside. The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons. For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻 All in all, we wish we had stayed at least 2 nights as there are lots of activities around.  Thanks to Karaku staff for a warm welcome and tailored experience!"

"Excellent hotel, very clean rooms, excellent service, very kind and helpful, felt like home. The grounds are very beautiful, the onsen is relaxing. I liked everything."

"Check in took quite some time as there were many guests checking in at 3pm. The hotel has a western ryokan feel. It has 2 onsens which they alternate between men and women and I suggest going to both. The one on level 5 has a waterfall view. Dinner was buffet style and the variety was great. I super love the fresh Sashimi, the miso soup, the tempura and sushi, snow crab etc. Room was clean and spacious with our own outdoor Onsen bath. Would love to come back."

"Nice service! English level of the staff is good. The western meal is good, especially the soup. The hot spring is good and I felt good with the skin. I left on the Valentine’s Day, I received a gift of a chocolate biscuit from the front reception of the hotel. I hope I will visit the hotel again."

"Chose this place for the private onsen and highly reviewed meals. Meals are served in the central restaurant, will need to book meal timing for both breakfast and dinner as they serve over two rounds. Chose kaiseki dinner which felt like fine dining too. The rooms are modern, with the private onsen on rustic balcony facing the forest. The hot onsen water runs continuously into the pool, which made me think it’s really from the mountains. Do note the hotel is on the middle of a hill, so if driving, be prepared to drive along small windy roads to reach. When leaving, the hotel staff will even help to look out for oncoming cars and direct you to safely drive out of the hotel property onto the main road."