Hitta 5-stjärniga hotell i Cancún

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all exactly what we were looking for in our romantic vacation. Brenda (who greeted us), Rebecca (who gave us a free welcome hand massage) , Marco (who was definitely the highlight of our trip and makes the smoothies in the buffet area), and Diesson (who we ran into multiple times in different areas) were just some of the staff we loved. We really enjoyed talking to each employee there, but don’t remember everyone’s name. The beach was super clean with little signs of sargassum. The beach area staff were also very attentive. They’ll dress a daybed for you and get you drinks in just minutes. Oh and Ramon was great too. He doesn’t work for the hotel, but he works for the jet skiing and parasailing spot on the beach in front of the resort. Oh and room service is extremely fast too. We’d call and they’d show up with drinks/food within 15-20 mins each time, even though it was a busy spring break week. Highly recommend this place over all of the other Cancun resorts I’ve stayed at previously.

It’s very nice hotel, a big mall across street. We enjoy our stay a lot!

We had a very good stay. While there was a disturbance in the the middle of the night, the hotel acted quickly to resolve the situation and compensate us for the issue. A special thanks to Wilberth at reception for his excellent service. He and the manager Alejandro clearly stood out with their attitude and hospitality, turning a negative experience into what is now a very positive one.

It was a wonderful experience. Especially room services for food at night were awesome. Playing beach volleyball was pretty fun. The broken door was terrible and the Italian restaurant service was not good but other than that overall is above the average.

Hotellet är generellt mycket bra. Det verkar som att vi var uppgraderade. Restaurangmåltider som kräver reservation är i allmänhet mycket bra. Speciellt den vita lådan, flera rätter är läckra. Sedan är en kreativ restaurang också väldigt läcker, ungefär som fina middagar som serveras många små kreativa rätter och någon har till och med ersatt svampen med andra grönsaker bara för mig (jag gillar inte svamp). Pojkar måste ha långbyxor och kläder med krage på de flesta restauranger, men flickor kan bära vad som helst. Rumsservice är också gratis för våra rumstyper. Minibaren har alla typer av drycker och snacks. Överlag nöjd, jag skulle återkomma om priset var billigare. Observera att om rumstypen inte är Sian Kan kommer många saker (tjänster och restauranger) att debiteras extra, så om prisskillnaden inte är stor rekommenderas att boka Sian Kan. I princip allt på hotellet är gratis.

We arrived on the 1st, it was their official opening day, the 1st 2 days were exceptional, service, food , staff, drinks, amenities and activities were great. Unfortunately minor inconveniences started on our 3rd day, house keeping didn't replace a few toiletries, they started cleaning later than expected (most likely due to the influx of guests) food quality while still good was as great as the opening, I'd honestly give them a next try as the staff were THE HIGHLIGHT of our stay along with our room.

Everything was good. We loved the Mexican restaurant especially a man who brought breakfast got mad at me, telling me to make space for the food. There was clearly plenty of room and it wasn't even messy, but he yelled at me with all sorts of commands for no reason. It felt like he was taking it out on me, so I felt bad, but other than that, overall the stay was okay.

This resort is moderately good, since it is a Hilton brand. All inclusive hotel, but you really can’t expect too much.All inclusive hotel is not including everything you wish.You should be looking for essentials, for example, the steak house only offers subpar steaks,if you want to get some extra, you could asked to pay more. That said, the Italian restaurant is pretty good, we enjoyed it. If you want to get more good dishes, you should make reservations as soon as possible when you check in.Overall we enjoyed our stay very much

The resort itself is amazing. Very big and spacious, great amenities and SPECTACULAR views. Even more amazing were the staff and concierge Janer who made the stay very relaxing and memorable.