Dinosaur Trail RV Resort

Our experience at KOA Drumheller Campground involving an individual named "Nick," who claimed to be the owner. My church group and family visited the campground on July 11, 2024. On that day, "Nick" aggressively accused our kids of damaging the mini putt signs. Despite the children's attempts to explain their innocence, "Nick" proceeded to scream at them, causing fear and distress among the young ones. The situation escalated as "Nick" insisted we vacate the campground the following day, even though we had paid for a two-night stay. When I approached him to address the issue, his behavior was confrontational and erratic, leading me to believe he may have been under the influence of alcohol. Respectful and considerate conflict resolution is vital to me, and "Nick's" unprofessional and hostile conduct was completely unacceptable. I sincerely hope he is not the actual owner of the campground, as his behaviour reflects poorly on the establishment and its treatment of guests. This incident could have been handled with empathy and understanding, rather than resorting to aggressive behaviour towards children. I urge KOA Campground to investigate this matter promptly to prevent such occurrences in the future. While I understand "Nick's" actions may not represent the campground as a whole, my group and I have decided not to return to KOA Drumheller.

We are in southern Alberta at a golf tournament and have caught covid… we have called ahead to tell them we will not be coming. Ross creek campground in Medicine Hat were very kind and cancelled our reservation and refunded our money while we are staying there and told us to travel home to take care of our health… but unfortunately DINOSAUR TRAIL RV RESORT is planning on keeping 100% of our 5 day stay… Are you kidding me?? Who does this?? They said we probably just changed our plan and are trying to get out of our registration?? We have stayed there more than once and have enjoyed our stay… We were entered into a tournament at the golf course down the road which we can not play and would have loved to stay and play. We have checked and the campsite has lots of sites available so is this just a way to for them to make income without giving any services?? I am sad that people have ruined this for people who are really sick 😷 And very disappointed in Dinosaur Trail RV resort and there so called rules, we will be contacting Visa to see if they agree with us, and return our money… charge a fee but really …100% it is not right Because covid is still a big issue… rethink staying or booking at this campsite!!!

We read the Tripadvisor/Google reviews just a couple of days before our trip and felt very scarded about the comments about the new management. It was too late to cancel so we proceeded with the trip. Based on the reviews, we knew we had to make sure we followed the rules so we felt we were walking on egg shells when we arrived. Having said that, our experience ended up being a-m-a-z-i-n-g! Maybe it was because we didn't have any confrontation with management, or we were just lucky, but we enjoyed it so much that we wanted to go back the following week (but there was rain in the forecast). We'll share here some things we didn't know and might help others. At night, the place is very dark, can't see a thing, so bring enough flashlights. This is actually a good thing because the stars are amazing when the sky is clear :) The bathrooms at the end were condemned, so we had to walk alllllllll the way to the front entrance to use the facilities but the bikes came handy for these trips. The sites are VERY close to each other so there is not much privacy. The washrooms are cleaned twice a day. The showers are warm and exactly 6 minutes long for a $3 coin. The store has many products handy, even milk! The night activities (movie night, bingo, etc) and the pool kept the kids busy and happy. The lady in the front office/store, that also runs the bingo night, was super kind and patient. On day one, a man (in a golf cart) came to our site and noticed we had 2 cars parked. We explained that we were just unloading but would park the 2nd car outside as soon as we finished. He was ok with that, there were no arguments or bad attitude at all. One night there was an incident. A friend of us and her kid were walking by it when it happened and described it as a very heated argument between several adults, including at least one woman. Our friend was so scared that she look for shelter in the bathroom facilities wait until the situation was under control. We heard that the authorities wouldn't force the group to leave because they were drunk but they packed and left the following day. No issues afterwards. Was it scary? Yes. Did management or the number of rules cause this? Probably not. This can probably happen anywhere. We saw the staff sometime after nidnight, they were holding the front (probaly still stressed about the altercation) and still very kind with us. Again, this trip was a great experience for our family and we will go back again! The only reason we are not rating it as 5/5 is because the sites are too close from each other, and the condemned bathroom facilities. Other than that, it was great!