Golden Nugget Lake Tahoe

The check in at the front desk took 1 HOUR, we were part of a group and they gave our reservation and RATE to another party with the same last name. I took two clerks and a manager to correct the problem as we waited. No compensation was offered. The room was dingy and sparsely furnished, needed to be updated, the windows were dirty, the bathroom was extremely small, the tub looked like someone beat it with a chain. The bed sheets were like sandpaper. Even though we requested a late checkout housekeeping knocked on our door waking us at 8 am. Overpriced!

The information at the front desk is helpful. The restaurant in the hotel was better than expected.

Clean room and overall great stay. I like the vibe at hard rock. I come every year for March madness

Remote to the tv would not work. Only able to turn on tv. Could not lower volume. Asked for a replacement 3x but never showed up. Like pulling teeth to request anything like towels. Horrible service.

I booked a King Room with Lake View. The hotel is cool with everything you would expect from anything that has a "Hard Rock" logo to it. The property is definitely run down and needs an upgrade. Our room was okay. Handles on the drawers were broken off. One of the lamp lights was out. Ceiling in the bathroom was kind of disgusting with stains, rust, and brown spots. I paid about $350 a night for 2 nights. I would not recommend staying here unless you are on a budget, and you won't be in the room often. Staff and everyone working at the hotel was nice though.

非常糟糕的一次體驗。我發現訂錯了日期請溝通取消，客服表示會溝通。然後酒店三天都不接電話、然後直接算我入住，客服也不告訴我，還説積極溝通，然後直接算入住，損失5000多！難以理解！如果早知道攜程客服如此不能負責，酒店如此難以溝通，再也不會去！