Le Franschhoek Hotel & Spa by Dream Resorts

Exquisite location with gorgeous views. The room had central heating which was very welcome in winter. Highly recommend the Spa - we treated ourselves to one of the personal journey packages and it was totally worth it.

I'll try and keep it short. My husband died in Septembet last year, so I decided to spoil myself for Valrntines. I booked a room....then went to book dinner at the restsurant..the menu looked divine! When I got to the prepayment it stated dinner for 2 and the price. I wrote to the hotel explaining that I was on my own ( I didn't want to use the sympathy card, didnt think itwas necessary). They said they would talk to the manager....cane back with " you can have dinner at the Terrace attached is the menu"......from fois gras to pizza or a Spur style menu. When I checked in I asked again and said I don't mind where the meal is served but I want the Valentines dinner. No go....my meal was dreadful....I left the starter and main...nibbled on the cheese platter... I am still so cross.....surely a plan could have been made! I find it grossly discriminatory!! When I tried to book on the 7th there was availability. I went to the restaurant after my dreadful meal and asked for the Manager. Holly, the restaurant manager had no idea....no-one had come to her...she was appalled.... I really will not support somewhere where the management just don't care! The room was okay and the pool area was good...the gardens lovely....but lots of stairs. I booked a Spa treatment and that was great, but sorry, I won't t be back to the hotel and will spread my disgust far and wide.

I would like to express my dissatisfaction with my recent experience at the hotel, which did not meet expectations. Upon arrival at 7:30 PM, we were informed that our room would not be ready until 9:30 PM due to a mix-up involving another couple with a similar surname. Despite the different spellings and first names, the error led to an unnecessary delay that was quite frustrating, particularly as our passports were provided during the check-in process. The breakfast offered, while seemingly appealing, did not meet standards of quality. The toast was only cooked on one side, which set a disappointing tone for the meal. Furthermore, the service during dinner was exceptionally slow; we waited an hour and a half for our meals, despite the restaurant having only eight other patrons. I have photographs of the meals received, which I found to be subpar. The overall quality of the food was lackluster, and I cannot recommend this establishment based on my experience. Additionally, the service was unsatisfactory, and instead of resolving our concerns professionally, the manager engaged in a dispute regarding the food. Finally, we have also been erroneously charged for food and drinks that we did not consume. Overall, I believe this hotel does not provide the level of service and value that one would expect.