Hampton Inn & Suites Stephenville

This property is far below parr, and the pictures represent only the bathroom. Besides the grout and caulking showing signs of mold, the patching attempts are amateur and inadequate. The tub is calcified and filthy looking. The carpet in the room as well as in common areas is hideously filthy. Other Hampton Inn properties in recent stays have also shown signs of deterioration and filth. Probably our last stay with Hampton Inn.

The young man at the front desk is one of the rudest people I’ve ever dealt with. I made a mistake with my Reservation and his Response was to say Call Hilton Honors. I did not realize that’s a place you can call but fortunately, a supervisor nearby gave me the number. However, this young man continued for whatever reason to say that I booked my rooms using the Hilton Honors app. I did not. I use the website. Now, none of this matters, I realize that, but what is the point of accusing me of lying and then continuing to double down on it after I point this out to him. he proceeds to say I’m sorry you feel that way as if that’s an apology. That is not an apology I’m sorry for accusing you of lying as an apology. I am so thankful I don’t have to stay at this hotel again. I never want to see that little man again.

Far below Hilton standards. This property is far overdue for a complete renovation. Outside is unkept with weeds and tall grass in landscaping. Hallways smell of mildew. Rooms are worn and not cleaned well. Overall poorly maintained. Only positive is the friendly front desk staff.

I stayed at this property in May 2024 while attending my niece's graduation at Tarleton State University. Of course, the rates were highly inflated as a result of this being a graduation weekend. I booked a King Bed Studio suite with Whirlpool 6 months in advance for $570 for 2 nights. A few days before I arrived I received an email from Hilton to check-in and select a room. I did so an selected room 327. When I arrived, I was assigned room 105, a regular King room. Not a suite and no Whirlpool. I wwnt back to the front desk and after several minutes of them asking me to verify my original reservation, etc., they decided they screwed up and assigned me room 302. That room was a suite but still no Whirlpool. I was busy and had no time for further arguing. So congrats Hampton Inn, you screwed me over as I just paid the premium rate for a lesser room. In general, I have nothing but problems with every Hilton property I stay at, which is why I as a Marriott premium member I usually stay at their properties where I never have issues. The only bright side is that the desk agent Mark is very nice but ultimately he was of no help. Furthermore, this property needs to spend some time and money on landscaping. Overgrown weeds, etc. The place looks like a dump from the outside! Breakfast was less than up to typical Hilton standards. I arrived an hour before it ended and they were out of just about everything. No attendant in sight so that was disappointing.

i was a military police officer and a retired Dallas police officer. i can pull into a hotel an look at cars in the parking lot, video camera placement, people and when you have seen what i have seen in hotels ? this hotel is a bad choice. i did stay one Nite and there were several issues computers where down no record of my booking the room and building was bad not clean it smelled like mold and death. The bed was very bad and the ac did not work properly the bathroom resembled a dirty truck stop bathroom . i would not bring a family member or my wife or teen or children to this location . there are obvious problems at this location on many levels. this facility is in very bad condition i have seen many scenario's of very bad things happening in locations just as this one . i would urge you to find another location to stay.

I will be brief: from booking a room to canceling a reservation they will steal your credit card information and charge your card. This was a nightmare. The Hampton inn in Stephenville ? The halls, and rooms are disgusting. Mold smell through out the entire building The carpet in our room was nasty and stunk, Note: i found your plug in, IN our room to cover up the smell. AC was horrible and did not work, No ice, Mold in shower, Shower tiles broken Floor tiles broken. Front desk Assistant Manager? Pathetic , The Manager ? SMH more Pathetic he is a joke i have never been spoken to and in the way he yelled at me . In closing : There is a LaQuinta , Best Western, B&B Seriously? Spend your money wisely and go someplace that is Safe and Clean for You or Your family. Do not make the mistake i made.

Terrible Place to stay. Also, DO NOT rent out the MEETING ROOM. The A/C doesn’t work and they will only tell you once you’ve arrived and paid.. they will not refund your money back even though they say they will.

Rust on the bathroom floor, sheets weren’t clean, and the telephone doesn’t work. Also, the management was very slow and does not accept cash. Yes, Stephenville is a little town, but I expect for the best hotel in Stephenville, it would be a little nicer. Overall, don’t recommend, it’s not the worst one I’ve ever been to, but it’s definitely not the best.

We were in town to visit Tarleton State University. My first time to Stephenville. I do not plan to stay here again as the hotel overall just did not have a cleanliness to it. Our room had some sort of sticky spill on the ac unit, meaning the surfaces had not even been wiped down in the room. The hallways and lobby were hot and smelly giving the unclean feeling throughout. I will try other options when back in that area.