Holiday Inn Express & Suites Sterling

It was a very nice property. Very clean. Good breakfast especially nice they had fruit. I like yea with honey and they had honey. I was getting that just before leaving and inadvertently left a water bottle behind. I called Pam at the front desk who’d found it and she labeled it with my name and that I’d pick it up when we complete our move to Colorado the beginning of June. This is especially nice as the store I purchased the water bottle had gone out of business.

Strange smell around toilet - might be due to urine seeping under tiles with missing grout.

The pool and hot tub was poorly maintained. The door on the room would not latch unless slammed. The room was clean and staff was extremely nice.

Check in/out was easy and convenient. Each staff member we came in contact with was extremely friendly. Our room was super clean as well.

Mostly good I would Faber given 5 stats on everything. Except: the nighttime/ overnight front desk person, although friendly when we checked in initially, later sat in the lobby area with McDonald's delivery and both her laptop and iPad up and running, while having both ear buds in. My husband and I were in and out of the hotel a few times, and our family went out to dinner... she never looked up. The first time he walked by her, he didn't even know she was thy front desk person. Made us feel a little weird and uncomfortable, it was unprofessional. She could have at least set up behind the front desk. The pool... the 2 requirements we have when ee travel with kids is a free hot breakfast and pool. The pool was gross. It was a weird color, and as soon as you walk in the pool room, you're hit immediately with a strange smell. We didn't swim at all, and our kids were sad and we were disappointed. We didn't bother asking the front desk lady at that point, because of what I mentioned above. Other than those things, the hotel was beautiful, clean, beds were comfy. Our standard 2 queen room was a bit small. In the morning... the breakfast was fantastic, the morning staff were AMAZING. So friendly, constantly tidying and restocking everything. They made us feel well taken care of.

Our room was very clean and neat. Breakfast was decent and the breakfast attendant was very nice and helpful. Was nice to walk around the small lake right next to the hotel.