Premier Inn Stevenage Central

On checking into hotel, staff stated the hotel had run out of food. So no food for evening meal and breakfast. Having purchased breakfast from a shop to eat in my room. I noticed on checkout that breakfast was being served and staff had advised wrong. No apologies from staff on checking into hotel, wish I had stayed somewhere else. The mattress was very soft and gave a bad nights sleep.

Restaurant closed but no one could be bothered to contact me prior to the trip. Water was switched off, but no one really cared. Left without being able to have a wash or food. Water bottles not offered either. Checked out, no apology, I said I wanted to check out and the woman just said OK, thanks. Glad to have left, even though I was unwashed, and hungry

Room was as expected, staff friendly, but stock carried in bar and breakfast buffet let down as well. Got back from our show to only 1 bottle of rekordalig strawberry and lime cider, to then be told they don't stock any brandy (but 6+ varieties of whisky), draft larger all taped off with cling film, 6 different varieties of whisky but no Jack Daniel's which is one of the most popular so not much option for a drink!!!!! Breakfast beans and mushrooms looked like the hac been there 3 days even a film had formed oven the beans!!!!!!! Toaster took way too long. On next visit to my hometown definitely won't be staying there again

ithis is my 3rd visit to this hotel, as with all premier inns the rooms and patking are great. Your staff are wonderful, nothing is too much trouble, but they need support - just 2 people running between the reception, bar, dining room and kitchen - come on whitbread!

Having over the ast 10 years stayed at this Premier inn for work, I have over the last year watch it go downhill I hoped the change of managment would make a difference but its worse than ever. Menu has been downgraded that the choice is poor and un appetising that you end up ordering take away. It heavly smelt of **** which was off putting and feel sorry for any families that have to stay there. Only good thing was some of the original staff who I feel sorry for having to listen to the complaints.they are about the only thing I can say is good

Once they ran a free car park, now it costs £9 a night! The Holiday Inns hotels in the town centre now offer better value as they are more centrally located.