Gästanvändare
15 februari 2022
I just wanted to share an unpleasent situation I have been through with this property recently that unfortunately escalated to serious proportions. I recently stayed in this Hotel and had a little problem regarding a misinformation of the breakfast hours. When I arrived, I was informed that the breakfast would last until 9:30 but, unfortunately and understandable, I was tired and have not memorized this information. Thus, I refered to the information card available in our rooms, which stated that the breakfast would last until 10am. When I went downstairs at 9:41, the breakfast was already over. I explained that I needed to eat something because I was taking medication and that in the room it was stated that the breakfast would last until 10am. Fortunately, the person there let me have some leftovers (some boiled eggs and cookies for example) so I could take my medication, but it was not really a proper breakfast. Later when I arrived back home, I contacted the hotel explaining the situation, explaining that there was a misinformation regarding the breakfast times in the information cards in the rooms, and asking politely to have a refund of the breakfast value. Unfortunately, the reply from the hotel was extremely disturbing. Not only they refused the refund, but actually threatened to share unauthorized CCTV footage of us and our full names on social media if I refused to delete my comment from ***********. This situation is so unnacceptable that not only I have not deleted my comment but I am also trying to raise awareness of this situation in every possible platform, hence my review here. Also, make sure to check other reviews on booking from this property, and you will see other disturbing situations where, for example, the property publicly accuses some guests of consuming ***** and prostituting themselves in their hotel. I reckon that unfortunately I will not have my breakfast refunded, but nevertheless I want to make sure this situation reaches the public so everyone should be aware of how this property treats their unsatisfied guests in an agressive and threatening way. Stay aware and stay safe!
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