Holiday Inn Express Stoke on Trent

Holiday Inn Express Stoke on Trent recensioner

Holiday Inn Express Stoke on Trent

Trentham Lakes, Sir, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG, United KingdomVisa hotellinformation
Holiday Inn Express Stoke on Trent
Holiday Inn Express Stoke on TrentHoliday Inn Express Stoke on TrentHoliday Inn Express Stoke on Trent
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Gästrecensioner

8.5/10
Mycket bra
137 recension
Verifierade recensioner
Läge och interiör8.5
Bekvämligheter8.2
Service8.2
Renlighet9.0
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Alla recensioner(137)
Positiva recensioner(36)
Recensioner med foton/video(3)
Utmärkt vistelse!(17)
Vänlig personal(12)
Rent och städat(10)
Utsökt frukost(8)
Utmärkta rum(7)
Negativa recensioner(1)
Gästanvändare
Rum Accesible(dubbelsäng)
Bodde på feb. 2025
Affärsresenärer
9 recension
7.0/10
Publicerades 19 mars 2025
Room is nice and clean. Carpark is not free, charges £6. Breakfast is ok, has eggs, milk, bread, yoghurt, fruits, etc.
Översätt
Svar från boendet: Hi, thanks for the review. We're happy to see you were satisfied with the hotel's cleanliness. We appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Manager.
Gästanvändare
Standarddubbelrum
Bodde på mars 2025
Par
1 recension
7.0/10
Publicerades 21 apr. 2025
Convenient location and pleasant staff but very disappointed with the overall food quality. Would not wish to revisit.
Översätt
Svar från boendet: Hi, thanks for the review. We're happy our location was convenient for your stay. We appreciate the feedback and please feel free to drop us a message so we can discuss this. All the best, Martin - Hotel Manager.
Gästanvändare
Standardtvåbäddsrum
Bodde på feb. 2025
Affärsresenärer
1 recension
5.0/10
Publicerades 27 mars 2025
Basically my room was not up to standard, to didn’t work, poor pressure on the shower, dirty carpet and an uncomfortable bed. I have complained to the duty manager and she apologised and was happy to refund all costs to you as I didn’t book directly with the hotel. Could you confirm you will return my funds once the hotel has reimbursed your company? Kind regards Paul Temperley Holiday inn express, Stoke on Trent, UK 26.3.25
Översätt
Svar från boendet: Hello, thanks for the review. We highly appreciate the feedback and please drop us a message so we can discuss this. All the best, Martin - Hotel Manager.
Daz Furbur
Standardtvåbäddsrum
Bodde på jan. 2025
Par
20 recension
10.0/10
Enastående
Publicerades 1 mars 2025
Wonderful one evening stay in the holiday inn Stoke. Greeted beautifully by Laura on reception, always smiling and helpful. Cannot praise the team enough each and everytime we stay! Room is excellent and heater provided within minutes upon request. Thanks again all, we will see you very soon ☺️
Översätt
Svar från boendet: Thanks for the 5/5 rating, Daz Furbur. We're happy you enjoyed your experience with us! We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Martin - Hotel Manager.
Edirin
Standardtvåbäddsrum
Bodde på dec. 2024
Res med vänner
1 recension
8.0/10
Mycket bra
Publicerades 19 jan. 2025
Place was lovely
Översätt
Svar från boendet: Thanks for the amazing rating. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.
Gästanvändare
Standardtvåbäddsrum
Bodde på okt. 2024
Par
10 recension
10.0/10
Enastående
Publicerades 16 nov. 2024
I love this hotel I’ve stayed in here a lot in the past when I’m seeing family very good and polite staff and welcoming I do recommend this to everyone
Översätt
Svar från boendet: Wow, 5-stars! Thanks so much. We're happy to know you had a lovely stay at our hotel. The team will be happy to know their service was worth mentioning. We hope to see you again and All the best, Martin - Hotel Operations Manager.
EllistonBrady-Elliston
Standard dubbelrum med bäddsoffa
Bodde på sep. 2024
Familj
5 recension
7.0/10
Publicerades 13 okt. 2024
Check-in was long as people were paying for the car park. They gave us a room for 2 bit there was 3 of us. Told reception, and after 30 minutes, we were told to move rooms. Sleep was okay. AC/ heater didn't work, beds were okay bit hard. The shower had low water pressure, making showers a long time. The breakfast was awful, too many people not enough tables. Greasy, stale bread, pancake machine didn't work. Kept running out of everything.
Översätt
Svar från boendet: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Martin - Hotel Operations Manager
Gästanvändare
Standardtvåbäddsrum
Bodde på juli 2024
Familj
1 recension
9.5/10
Otroligt
Publicerades 6 aug. 2024
Very friendly staff. Very efficient. Good value for money and breakfast was well cooked and prepared with the staff being attentive and helpful.
Översätt
Svar från boendet: Thank you for the fantastic review!Martin - Hotel Operations Manager
Shavon
Standardrum
Bodde på juni 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 24 aug. 2024
I really enjoyed my stay with my family here on my birthday,everything was amazing, would definitely stay here again.
Översätt
Svar från boendet: Wow, 5-stars! Thanks so much, Shavon. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Martin - Hotel Operations Manager.
Gästanvändare
Standardtvåbäddsrum
Bodde på juni 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 10 juli 2024
The staff was friendly and helpful the breakfast was good. The cleanliness of the room was excellent and had a good night sleep. The only minor complaint from myself is that they closed the bar early so was unable to have a quick pint 🙁. But would definitely use again if in the area.
Översätt
Svar från boendet: Wow, 5-stars! Thanks so much. We're glad you felt the team were friendly and helpful. That's what we like to hear! What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Operations Manager.
jeffera
Standard dubbelrum med bäddsoffa
Bodde på maj 2024
Par
12 recension
10.0/10
Enastående
Publicerades 27 juli 2024
Pleasantly surprised. Definitely would rebook. Also had gluten free station for breakfast which was a nice bonus
Översätt
Svar från boendet: Wow, 5-stars! Thanks so much, jeffera. We're thrilled to hear you had a pleasant stay. We hope to see you again and All the best, Martin - Hotel Operations Manager.
Conrado III
Standardtvåbäddsrum
Bodde på feb. 2025
Par
1 recension
9.0/10
Utmärkt
Publicerades 28 mars 2025
Veryy good place to chill.
Översätt
Svar från boendet: Thanks for the amazing rating, Conrado III. Knowing you had a good stay brings a smile to our faces! We hope to welcome you back and All the best, Martin - Hotel Manager.
Gästanvändare
Standardtvåbäddsrum
Bodde på nov. 2023
Par
10 recension
8.5/10
Mycket bra
Publicerades 3 jan. 2024
Staff are friendly and helpful. Steve is smart and good at problem solving. I’ll highly recommend for stay.
Översätt
Svar från boendet: Hi, thanks for taking the time to review our hotel! We're glad you felt the team were friendly and helpful. That's what we like to hear! Thanks for the recommendation and we hope to welcome you back. All the best, Martin - Hotel Operations Manager.
Gästanvändare
Standarddubbelrum
Bodde på jan. 2024
Par
1 recension
9.0/10
Utmärkt
Publicerades 3 feb. 2024
We really enjoyed the food. Excellent service. Cheerful staff and very comfortable
Översätt
Svar från boendet: Hi, thanks for your review of our hotel. The team will be happy to know their service was worth mentioning. It's great to see you enjoyed the food you had during your stay. We hope to see you again and All the best, Martin - Hotel Operations Manager.
Gästanvändare
Rum Accesible(dubbelsäng)
Bodde på dec. 2023
Affärsresenärer
1 recension
9.0/10
Utmärkt
Publicerades 31 jan. 2024
Excellent value, good breakfast and service
Översätt
Svar från boendet: Hi, thanks for taking the time to review our hotel! We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.