Residence Inn Mystic Groton

All staff were friendly and greeted us with a smile ! Our 1 bedroom with pullout and kitchenette was a disappointment. Phone did not work, pullout mattress had a huge red/brown stain, door jam was wonky, each time we closed door we had to push the jam "in" manually to close door and toilet overflowed with no plunger available. We had to walk down to lobby to report overflow as the phone did not work. We asked to have a room change for our second nights stay. We were upgraded to a 2 bedroom suite on the second floor. It was much better than our first room. Unfortunately, the noise from the hallway and 3rd floor was really annoying and one of the bathrooms had a red substance smeared on the lower part of the wall. The pool was clean, hot in temperature (felt like a hot tub) and I believe it is a salt water pool. I don't plan on returning to this hotel.

We booked the room based on having 6 in our party but the room we received only slept 5. Room was 80 degrees and you can tell other guests had the same issue because the handles on the windows are broken and vents were broken. No screens in the 2nd story window so it was dangerous to have open if you have kids. Main tv didn’t work. Called the front desk but no one showed up to fix it and no other rooms available unless we split up our family.

Room was very clean and breakfast was great. Staff for breakfast were very accommodating! Maintenance staff was great! Looking forward to returning!