Hilton Garden Inn Gettysburg

Hilton Garden Inn Gettysburg Review September 2024 Checked In for one night (2 adults). 1. Bathroom sink slow to drain but we lived with it. 2. No grab bars to enter tub/shower at towel rack end (who is going to enter at shower head end?) 3. No nightlight in bathroom (couple dollars for a two-pack at Walmart across the street HG Inn) 4. Not recognized as Hilton Diamond members. 5. $20 food credit for Diamond members not applied to our breakfast bill($10/person). Called hotel – Desk associate said it will be applied to credit card. That was a week ago – Emailed general manager a week later – Still waiting as of review. Not the first or even the second time this has happened. My wife specifically mentioned the $20 credit we should receive to the breakfast server. 6. Hotel rates seem to be increasing exponentially (not sure why as service and caliber of property has declined) 3 stars is being kind

We originally booked another hotel down the street, it was a dump. Sometimes you try to save a few hundred dollars but then end up regretting it, just pay the extra and stay in a Hilton, I've never been disapointed and you won't be either. The staff are professional in every way and the hotel is decorated beautifully. Complimentary ice lemon water, coffee, tea and hot chocolate greet you as you enter. Everything is spotless as always, the rooms are so comfortable and clean. We used the pool, it was clean, also used laundry, everything good. My only complaint was the price of breakfast. I thought it was complimentary, but when the waiter brought me the bill, it was sky-high for the quality. There are many fast food restaurants and a Walmart and Supermarket very close by, very convenient location. Free parking is always a bonus too! Hope you enjoy your stay as much as we did!

Let me preface this by saying I'm very picky when it comes to hotels & I usually only stay @ Hilton's (higher end ones) or 4* or higher hotels. This is a nice hotel. Staff very friendly and helpful. Very quiet even though we did have middle school students staying there for 2 nights. Very comfortable bed & I liked that the pillows were soft & not so hard. Breakfast was basic Hilton Garden variety, but good & the nighttime bartender/waitress was wonderful when we visited the bar a couple evenings. That being said, this hotel does need an update. Starting to look a little run down, although was very clean & taken care of. We had a room that faced the 4 lane highway but it wasn't loud, again, I think this being an older hotel it is built better & not so cheaply like newer ones. All in all, we would stay here again & I recommend this hotel!

Poor customer service. Room rate was not correct at check in. Was told it would be corrected when I checked out but it was not. Hotel unwilling to adjust it. Poorly managed hotel. Very disappointed in this specific location. Find a better hotel that stands by what it says.

Not what we have come to expect with Hilton Garden Inn. The front desk staff was less than friendly. The room smelled a bit musty and wasn't as clean as it should be. Found a toothbrush under the bed and a wash cloth left hanging over the shower. After our first night, we noticed the room across the hall had a towel stuffed under the door. Have to assume it was being fumigated, which doesn't send a very good message. We chose to have dinner in the restaurant on our first night. The gal who provided service was super sweet but not at all knowledgeable about drink and food menu. The menu didn't have much variety which was disappointing. We had breakfast the last morning which was fine. Overall, this was a disappointing visit. Will look for another place next time we are in town.

The hotel was very clean, well decorated and the staff was very pleasant. We used the Hilton app to check in & out , it also gave us access to the Digital Key. We didn’t need to even interact with the staff but we did because they were extremely friendly. A few miles from the center of town and definitely not within walking distance. We never had trouble finding parking in town. We did however have trouble getting a Lyft ride back got the hotel. There are really no good restaurants for breakfast, we tried the hotels breakfast and found it to be okay. Next time we’re going to walk to the Giant which is directly behind the hotel, grab some muffins and coffee and call it a breakfast.

My friend and I stayed for the weekend and it was excellent. The hotel is spotless, front desk was courteous. We were tired from running around all day and it wasn’t check in time yet. I have severe arthritis and asked if we could just hang out in the lobby/ relaxation area. She said sure the fireplace is on, relax and we will let you know when your room is ready. Even though we had to pay 25 dollars to check in two hours earlier I gladly paid it. It was nice to get settled. The room was spotless, the beds were so comfortable we were very pleased. We utilized the hot tub and had breakfast in the dining room in the morning. The food is delicious. They have a beautiful snack and gift area. You can buy anything from microwave foods to souvenirs, candies, wine, beer, cigars, pet food, coffee. The selection is amazing. Last night we topped off our stay with diner downstairs. I got the cheeseburger and fries. My friend had the salmon dinner. That cheeseburger was the best I have had in a long time and the fries were perfect. My friend loved her salmon too. The service, food, staff and facilities are impeccable. I highly recommend staying here and will definitely be back! Elizabeth Gabriel

I do not have enough wonderful things to say about my stay here. I had to be in Gettysburg to help with an ill family member. What was supposed to be 4 days turned into 4 weeks. The staff here was beyond kind, professional and so compassionate. They made me feel like I had a home away from home. From Kinga mopping the floors in her bare feet to Taylors kind smile. I'm actually a little sad to go! I don't know everyone's name but each and everyone of you were top notch!! Housekeeping, breakfast staff, Albert, Jay, the nice blonde lady at night who would pleasantly chat with me and offer food/shopping suggestions. THANK YOU HILTON GARDEN INN!! You made an impossible situation tolerable and pleasant. I'll definitely be back and bring my family 🤗🤗

I have stayed at other Hilton Garden Inns before and they were wonderful, but this was a bad and disappointing experience. The front desk staff was great, but with that said, housekeeping was terrible! The beds looked like someone already slept in them, the garbages weren't emptied when they came to clean the room and they didn't replace all the towels we needed. The "queen" size bed was 4 inches shorter that it should have been. These were 56 inches- queens are supposed to be 60. I did measure them because I could't believe that they were as advertised. We were cramped and uncomfortable. The most disappointing was the pool, which had brown stains at the bottom of it, and left you feeling like it was dirty. This is unacceptable and a shame. Some of these problems I blame on Hilton itself for cutting corners. You didn't do yourself any favors